وظيفة في مجال الضيافة شاغرة لدى Food Panda بمنطقة الرياض

Company Description Foodpanda is a leading online food and grocery delivery platform and the primary brand of Berlin-based Delivery Hero in Asia. Headquartered in Singapore, Foodpanda partners with a wide network of restaurants, grocery stores, and riders to bring a variety of options to customers’ doors. The company focuses on speed, convenience, and reliability, supported by strong technology and logistics capabilities. Team members join a fast-paced, multicultural environment with opportunities to grow in operations, customer experience, and hospitality. Working at Foodpanda means contributing to a service that connects local businesses with customers across the region.
Role Description This is a full-time, on-site Hospitality role based in the Riyadh Region. The Hospitality team member will welcome and assist walk-in customers, restaurant partners, and riders, ensuring a friendly and efficient experience at all touchpoints. Daily tasks include handling inquiries, providing information about Foodpanda services, resolving basic issues or directing them to the appropriate team, and supporting smooth coordination between front-of-house and back-of-house operations. The role also involves maintaining a clean, organized, and professional environment, monitoring service standards, and helping implement customer feedback to improve overall satisfaction. The hospitality professional will collaborate closely with operations, customer support, and partner management teams to uphold Foodpanda’s service quality and brand standards.
Qualifications

• Strong Customer Service and Hospitality skills with a focus on creating a positive, welcoming experience.
• Effective Communication abilities, including clear verbal and written communication in a professional setting.
• Knowledge of Food & Beverage operations and Hospitality Service practices in a fast-paced environment.
• Previous experience in hospitality, retail, or customer-facing roles, ideally within food service or delivery platforms.
• Ability to work on-site full time in the Riyadh Region, including flexibility for shifts, weekends, and peak hours as needed.
• Strong problem-solving skills, attention to detail, and a calm, professional approach when handling complaints or difficult situations.
• Basic computer literacy and comfort using digital tools or apps for communication and coordination.
• Proficiency in English; knowledge of Arabic or additional languages is an advantage.