كيك كان تعلن عن وظيفة قائد رضا العملاء والمبيعات المباشرة عن بُعد في الرياض

We are a fast-growing food and beverage concept operating several unique brands, including Rabbithole, CakeCan, Canned, Cakepops, and Batterhouse. We are looking for a proactive and results-driven Customer Service Team Leader to oversee our customer service operations and support our continued growth.

our brands: CakeCan, Rabbithole, Canned, Batter House, Cakepops, Backdrop

Key Responsibilities

- Lead, manage, and motivate the Customer Service team to achieve performance targets.

- Oversee the complete customer order handling cycle and ensure smooth operations.

- Create and manage team schedules to maintain service coverage and efficiency.

- Conduct onboarding, training, coaching, and performance development for team members.

- Monitor customer interactions and ensure high service quality standards.

- Track and monitor live sales across sales points and vending machines.

- Identify operational issues and implement corrective actions promptly.

- Prepare and share performance reports and operational insights with management.

- Collaborate with cross-functional teams to improve customer experience and operational excellence.

Requirements

- Previous experience in a Customer Service Team Leader, Supervisor, or similar leadership role.

- Strong leadership, communication, and problem-solving skills.

- Experience managing remote teams is preferred.

- Ability to analyze operational and sales data and make informed decisions.

- Strong organizational skills with the ability to manage multiple priorities.

- Proficiency in customer service systems and reporting tools.

- Fluent English communication skills; Arabic is a plus.

What We Offer

- Fully remote working environment.

- Opportunity to join an innovative and growing multi-brand business.

- Career growth and development opportunities.

- Competitive compensation package