Almanea Co. تعلن عن وظيفة فني خدمة ما بعد البيع في الرياض

Position : After Sales Service Technician - IT ( Desktop - Laptop - Tablets and Mobiles).

• Job location - RIYADH - ALHASSA - QASSIM.

Reporting Line / Department : After Sales Service Senior Technician - Computing and Mobiles.

Financial Responsibilities : Service Sales Target achievement.

Job Purpose:

The Job holder is responsible to DIAGNOSE, REPAIR & Troubleshoot a wide range of COMPUTING and MOBILE devices. This role is crucial for ensuring a high level of customer satisfaction and driving the success of our service offerings.

Key Accountabilities :

1. Greeting customers warmly, listen to their concerns and provide clear, concise explanation of technical issues, repair options and service packages contents.
2. Proactively follow up with the customers on the progress of their repairs.
3. Adhere to all company policies and procedures, including those related to health, safety and security.
4. Manage customer expectations regarding repair timelines and costs.
5. Provide regular updates on the status of repairs and ensure a smooth, positive service experience from start to finish.
6. Perform advanced diagnostics, troubleshooting, and repairs on a variety of computing devices
7. ( laptops, desktops, tablets) and mobile phones ( IOS & ANDROID).
8. Conduct software installations, virus removals, data transfer or recovery and operating system repair or reinstalls.
9. Maintain a high standard of work quality and ensure all repairs are completed efficiently, accurately and returned to customer within committed time.
10. Execute (RMA) and (DOA) procedures efficiently and ensure timely returns to customers.
11. Coordinate with suppliers and external repair centers to track the status of items under repair and confirm that repaired items are returned to the showroom and ready for customer collection by the committed date.

IMP NOTE : The principal accountabilities listed above are an illustrative list and not an exhaustive list. Additional responsibilities may be added from time to time depending on organizational requirements.

Qualification - Experience:

Bachelor degree of diploma in Information Technology, Electronics, or related field.

Minimum Experience:

2 Years relevant experience.

Proven experience in consumer electronics retail after sales service for computing and mobile devices is a must.

Additional Requirements :

Strong knowledge of various operating systems, including windows, mac OS, IOS and android.

Strong up to date troubleshooting and technical knowledge of computers, smartphones, tablets and related peripherals.

Excellent problem solving and analytical skills.

Strong organizational skills and attention to details.

Ability to wok independently as well as part of a team.

We Offer

• Competitive salary + performance-based incentives.
• Professional work environment with career growth opportunities.