National Medical Care تعلن عن وظيفة منسق رعاية المرضى - الرعاية المنزلية في الرياض

Summary:

Ensure delivery of excellent customer service in home health care through fast and accurate processing of service, communication and coordination with other departments.

To provide prompt and accurate service to home health care patients and responsible for contact with patients to gather data for the Patient Registration / Admission in HIS system.

Functional Responsibilities:

 Ensures through his/her actions, either directly or indirectly, that a superior quality of medical treatment, compassion, and understanding is given to every patient served.

 Conduct treatment and programs utilizing all aspects of modalities and methods to improve patient's Ensures through actions, either directly or indirectly, that a superior quality of medical treatment, compassion and understanding given to every patient served at the NMC Hospitals and Clinics.

 Register home health care patient’s information completely in English and Arabic in HIS system, accurate and timely manner.

 Ensure home health care patient’s Identity verification before creating patient file, medical record request and issue invoices.

 Patient admission, transfer and discharge in HIS if assigned in home care Registration.

 Make sure Pre- approval, Cash deposit before any elective procedures at Home.

 Collect and submit cash to the general cashier daily/ end of the work shift.

 Coordinate with claims /billing departments to speed up administrative process/Avoid Financial Discrepancy.

 Make appointment for next visit and provide non-medical instructions if needed.

Executive Director

Director

Patient care coordinator

Job Description

 Attend telephone enquiries and interact effectively with customers.

 Maintain patient information confidentiality and Patient Rights.

 Enhance patient experience with customer care, respect, compassion and dignity.

 To provide administrative / clerical support service to Home Health Care Department; to its staff; and to patients and other visitors.

 Coordinates with Department Heads/Supervisors regarding Patient Services issues/concerns.

 Provide support and assistance to patients coming for inquiries and/or complaints.

 Maintain a filing system for quick and easy access of documents.

 Meets current objectives and positions the organization for future growth. Completes daily tasks and assignments and processes large volumes of work associated with the operation of the department.

 Meets and exceeds expectations of internal and external customers. All organizational and departmental standards regarding quality of performance are met. Demonstrates a strong commitment to confidentiality.

 Participates in quality improvement programs as directed.

 Builds positive relationships based on respect for others. Demonstrates a helpful positive attitude. Maintains effective communication with peers, staff and visitors

 Performs other work related duties as assigned by the Department Head/Manager.

 Ensure that the movement team is ready.

 Comply with Home Health Care dress code.

 Perform other applicable tasks and duties assigned.