وظيفة مدير نجاح العملاء شاغرة لدى accesso في الرياض
Client Success Manager
🏢 accesso
تفاصيل الوظيفة
شركة accesso تبحث عن مدير نجاح العملاء في الرياض، المملكة العربية السعودية، للعمل ضمن فريق العمليات وتطوير العلاقات مع العملاء وتعزيز استخدام منتجاتها وحلول التذاكر.
نبذة عن الوظيفة
بصفتك مدير نجاح العملاء، ستكون مسؤولاً عن امتلاك وتطوير العلاقة مع العملاء وتعزيز استخدام خدمات ومنتجات accesso. ستساهم في مساعدة عملائنا على بيع المزيد من التذاكر، وتبسيط العمليات، وزيادة الإيرادات، وتحسين تجربة المستخدم النهائي. ستقدم الدعم التشغيلي وتتعاون مع الزملاء لإيجاد حلول مبتكرة للتحديات اليومية، مع مهارات تواصل ممتازة وقدرة على حل المشكلات.
المهام والمسؤوليات
- الحفاظ على قنوات تواصل ممتازة مع العملاء والفِرق الداخلية كدعم العملاء وضمان الجودة.
- تيسير التواصل بين الفرق التقنية وأصحاب المصلحة التجاريين لضمان التوافق والفهم المشترك للمتطلبات.
- ترجمة متطلبات العمل أو المشكلات إلى مواصفات تقنية واضحة وموجزة لتطوير البرمجيات، بما يشمل تحليل الجوانب التقنية والوظيفية للنظام مثل التكامل مع الأنظمة/الأجهزة/التطبيقات الخارجية، واستعلامات SQL، وخدمات API.
- دعم الأطراف الثالثة أثناء أنشطة التكامل مع نظام Horizon.
- الإشراف على العملاء الجدد ومواصلة تطوير العملاء الحاليين، وقيادة الأنشطة الفنية والوظيفية بطريقة استباقية ومرتبة حسب الأولوية.
- إدارة مشكلات خدمة العملاء عالية المستوى والمعقدة بشكل استباقي، والبحث عنها وحلها بسرعة وكفاءة.
- المساهمة في نمو وربحية accesso من خلال العمل مع العملاء للاشتراك في فرص خدمة إضافية، وزيادة استخدام الخدمات الحالية، ودعم تجديد العقود.
- إجراء عروض توضيحية للعملاء لشرح ميزات النظام الجديدة والتطبيقات التي يمكنهم الاشتراك فيها.
- تقديم المشورة للعملاء حول أفضل الممارسات في الصناعة وأفضل استخدام للبرنامج.
- تقديم التدريب للمستخدمين النهائيين وفرق الدعم على النظام والتطبيقات والوظائف.
- إدارة إشعارات دعم العملاء والطلبات وتذاكر مكتب الخدمة.
- إجراء اختبارات على الإصدارات الجديدة للبرنامج ودعم فريق تطوير البرمجيات في استكشاف الأخطاء وإصلاحها عند ظهور مشكلات، وإبقاء العملاء على اطلاع بالمشكلات المهمة التي قد تؤثر عليهم.
- التقييم المستمر للعمليات والإجراءات واقتراح طرق لتحسين كفاءة العمل وجودة الخدمة للعملاء الداخليين والخارجيين.
- إعداد وثائق شاملة تشمل أدلة النظام وأدلة المستخدمين والمواصفات الفنية.
- دعم فريق مبيعات accesso في تحضير وعرض حل Horizon.
الشروط والمتطلبات
- الاستعداد للعمل لساعات إضافية عند الضرورة لضمان أعلى مستويات الخدمة للعملاء، بما يشمل العمل خلال الأمسيات وعطلات نهاية الأسبوع والعطلات، خاصة في مواسم الذروة (العملاء هم من مدن الملاهي والمنتجعات).
- خبرة سابقة في إدارة الحسابات، ويفضل العمل مع عملاء على مستوى المؤسسات في قطاع مدن الملاهي أو الترفيه في منطقة الشرق الأوسط.
- مهارات حاسوبية عامة تشمل مجموعة Microsoft Office وOutlook.
- خبرة في التعامل مع التقنيات القائمة على الويب.
- مهارات تنظيمية استثنائية والقدرة على ترتيب أولويات المهام.
- القدرة على أداء المهام اليومية بأقل توجيه، والعمل بشكل مستقل من مكاتب العملاء في الرياض.
المهارات المطلوبة (نقاط إضافية)
- درجة البكالوريوس في إدارة الأعمال أو التقنية أو مجال ذي صلة (ميزة واضحة).
- خبرة سابقة في التجارة الإلكترونية أو التذاكر أو صناعة الخدمات الموجهة للضيوف.
- معرفة باللغة العربية.
- خبرة في العمل مع برنامج التذاكر Horizon/VGS أو ما يشابهه.
- ملاحظة: إذا كنت لا تمتلك كل المؤهلات المذكورة، لا تقلق؛ فنحن ندرجها كمكافأة ونشجعك على التقديم إذا كان المسار الوظيفي يتوافق مع هذا الدور.
المزايا
في accesso، نؤمن بأن المتعة جزء أساسي من يوم العمل! ونوفر بيئة افتراضية مليئة بالتواصل مع الزملاء عبر مشاركة المحتوى المسلي والأنشطة الترفيهية مثل "مهام الهروب الافتراضية" و"أولمبياد المكتب عبر الإنترنت". كما نولي أهمية للتوازن بين العمل والحياة، مما يمنحك مرونة في اختيار مكان العمل وساعات العمل التي تناسب حياتك (طالما أن عملك يسمح بذلك). نحن ملتزمون بالتنوع والشمولية، ونقدم فرصاً متكافئة للجميع بناءً على المؤهلات والكفاءة واحتياجات العمل.
عرض النص الأصلي للإعلان
Position Overview:
Do you love tech 💻, but have a passion for people too 🥰? As a Client Success Manager you will be responsible for owning and developing the relationship with clients and promoting the use of accesso services and products. As a part of the accesso Ticketing Group, you will contribute to helping our clients sell more tickets, streamline operations, drive revenue and improve the experience of the end customer. Our ticketing solutions allow our clients to sell general admissions, reserved seats, time/date specific tickets, season passes, memberships, and so much more.
As a member of our Client Operations team, you'll play a vital part in ensuring that our clients receive the support and service they need to create memorable experiences for their guests. With your keen interpersonal skills and problem-solving abilities 🔍, you'll provide operational assistance and collaborate with peers to help come up with out-of-the-box solutions to everyday obstacles. We're looking for people who are patient, team players 🤝, and love helping others.
Location: Riyadh, KSA
Reports to: Director of Operations
Travel ✈️ Requirement: Up to 40% across KSA, occasional travel to Dubai, UAE
What you'll be working on:
At accesso, we believe that fun is a fundamental part of the workday! From our tech to our passion for attractions, we infuse fun into everything we do, and our culture is no different. We've created a virtual environment with no shortage of connection - so share memes and high fives 🙌 with teammates, or break up your day with virtual escape quests, "Online Office Olympics" and more! Work-life balance is important here too, so you'll have flexibility in choosing the work setting and hours that fit your life best (so long as your work permits).
We believe that diversity is vital to innovation and that when we celebrate what makes each of us unique, we create a more inclusive environment where you can truly thrive🌱. Our people are our most treasured asset, and we are proud to have such talented, passionate and tech-savvy professionals on our team💚. We are dedicated to providing equal opportunities for all, and any hiring decisions will be assessed on qualifications, merit and business need. If there are any accommodations you may need throughout the hiring process, please feel free to email us at careers@accesso.com so that we can set you up for success. Learn more about Diversity & Inclusion at accesso. You can review our candidate privacy statement here: Candidate Privacy Statement
ABOUT accesso:
Our team is on a mission to improve the guest experience with technology. We support some of the world's top attractions and leisure & entertainment venues 🏟🎡🎢🚢🎻 by creating innovative technology solutions that enhance the guest journey from start to finish. Currently, accesso® employs over 500 team members around the globe 🌎, many of whom come from the industries we serve. From ticketing and eCommerce to virtual queuing and more, we understand firsthand what makes our clients and their guests smile, and we're constantly developing new solutions to enhance the guest experience while helping our clients streamline operations and drive revenue.
Do you love tech 💻, but have a passion for people too 🥰? As a Client Success Manager you will be responsible for owning and developing the relationship with clients and promoting the use of accesso services and products. As a part of the accesso Ticketing Group, you will contribute to helping our clients sell more tickets, streamline operations, drive revenue and improve the experience of the end customer. Our ticketing solutions allow our clients to sell general admissions, reserved seats, time/date specific tickets, season passes, memberships, and so much more.
As a member of our Client Operations team, you'll play a vital part in ensuring that our clients receive the support and service they need to create memorable experiences for their guests. With your keen interpersonal skills and problem-solving abilities 🔍, you'll provide operational assistance and collaborate with peers to help come up with out-of-the-box solutions to everyday obstacles. We're looking for people who are patient, team players 🤝, and love helping others.
Location: Riyadh, KSA
Reports to: Director of Operations
Travel ✈️ Requirement: Up to 40% across KSA, occasional travel to Dubai, UAE
What you'll be working on:
- Maintaining and building outstanding lines of communication with clients as well as internal teams including customer support and quality assurance.
- Facilitate communication between technical teams and business stakeholders to ensure alignment and understanding of requirements
- Translate business requirements or issues into clear and concise technical specifications for software development. As a Systems Specialist, the main analysis is in relation to the technical and functional aspects of the system, including areas such as integration with external systems/devices/applications, SQL Queries and API services.
- Supporting third parties during integration activities with Horizon
- Overseeing both new clients and continued development of existing clients; leading the technical and functional, client activities in a prioritized and pro-active manner.
- Proactively managing high level, complex client service issues, researching and resolving issues quickly and efficiently.
- Contributing to overall accesso growth and profitability by working with clients to subscribe to additional service opportunities, general higher utilization of existing services and support continued renewal contracts.
- Conducting demos for clients to understand the new system features and implementations which they can subscribe to.
- Advising clients on industry best practice and best use of the software.
- Provide training to end-users and support teams on system, applications and functionalities.
- Managing client support notifications, requests, and Service Desk tickets.
- Performing testing on new software releases and troubleshooting/supporting software development team in case issues are found. Keeping clients informed of significant issues that might affect them.
- Providing continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.
- Create comprehensive documentation including system manuals, user guides, and technical specifications.
- Supporting accesso sales team in the preparation and demo of the Horizon solution.
- Willing to work extended hours when necessary to ensure the service delivered to our clients is of the highest standards, and that any challenges are dealt with swiftly and efficiently to minimize operational impact, guest experiences, and ticket sales. Our clients are theme parks and attractions so this will include support during evenings, weekends, or holidays, especially during seasonal peaks.
- Previous account management experience ideally supporting enterprise-level clients within the theme park or leisure industry experience in the Middle East.
- General computer skills including the Microsoft suite of products and Outlook are required.
- Experience with web-based technology,
- Exceptional organizational skills and the ability to prioritize tasks.
- Ability to facilitate daily responsibilities with little to no direction. The role will be based in Riyadh out of the client offices. The ability to work autonomously is fundamental to your success in this role.
- Bachelor's degree in business, Technology or a related field is a distinct advantage.
- Previous eCommerce, ticketing, or guest-facing service industry experience.
- Arabic language knowledge
- Experience working with Horizon/VGS ticketing software or similar.
- If you don't have all the qualifications listed, don't worry! We understand everyone's career path is unique and still encourage you to apply if you feel this role is aligned with your career trajectory.
At accesso, we believe that fun is a fundamental part of the workday! From our tech to our passion for attractions, we infuse fun into everything we do, and our culture is no different. We've created a virtual environment with no shortage of connection - so share memes and high fives 🙌 with teammates, or break up your day with virtual escape quests, "Online Office Olympics" and more! Work-life balance is important here too, so you'll have flexibility in choosing the work setting and hours that fit your life best (so long as your work permits).
We believe that diversity is vital to innovation and that when we celebrate what makes each of us unique, we create a more inclusive environment where you can truly thrive🌱. Our people are our most treasured asset, and we are proud to have such talented, passionate and tech-savvy professionals on our team💚. We are dedicated to providing equal opportunities for all, and any hiring decisions will be assessed on qualifications, merit and business need. If there are any accommodations you may need throughout the hiring process, please feel free to email us at careers@accesso.com so that we can set you up for success. Learn more about Diversity & Inclusion at accesso. You can review our candidate privacy statement here: Candidate Privacy Statement
ABOUT accesso:
Our team is on a mission to improve the guest experience with technology. We support some of the world's top attractions and leisure & entertainment venues 🏟🎡🎢🚢🎻 by creating innovative technology solutions that enhance the guest journey from start to finish. Currently, accesso® employs over 500 team members around the globe 🌎, many of whom come from the industries we serve. From ticketing and eCommerce to virtual queuing and more, we understand firsthand what makes our clients and their guests smile, and we're constantly developing new solutions to enhance the guest experience while helping our clients streamline operations and drive revenue.
المصدر: LinkedIn - أُضيفت للموقع في 21 يونيو 2026