وظيفة فني استقبال لدى eXtra في الرياض

We are actively looking for a reliable Reception Technician to join our After-Sales Services team at eXtra.

Responsibilities:

• Track CE Services KPIs and ensure performance meets agreed targets.
• Attend to customer technical inquiries regarding repairs and device fixing.
• Follow up on repair status and keep customers updated on progress.
• Handle customer technical complaints and work to resolve them effectively.
• Assist in developing and implementing systems to improve service quality.
• Continuously update technical skills to maintain high service standards.
• Coordinate with planners and technicians to ensure repaired items are ready before the customer's committed date.
• Ensure customers leave with full understanding of their technical issues, repair details, estimated cost, and collection time.
• Guide and educate customers on device usage and test devices at the counter.

Requirements:

• Saudi National only
• Technical background in electronics or home appliances.
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.