وسيط الافق تعلن عن وظيفة ممثل مركز اتصال في بغداد

The Call Center Agent is responsible for handling inbound and outbound customer calls, responding to inquiries, resolving complaints, providing product and service information, and ensuring a high level of customer satisfaction.

• Answer incoming customer calls in a professional and timely manner.
• Make outbound calls when required for follow-up, surveys, or customer support.
• Respond to customer inquiries via phone, email, chat, or social media channels.
• Resolve customer complaints and escalate complex issues to the appropriate department.
• Record customer interactions accurately in the CRM system.
• Provide accurate information regarding products, services, policies, and procedures.
• Meet individual and team performance targets, including call handling time and customer satisfaction.
• Maintain confidentiality of customer information.
• Follow company policies and customer service standards.

• Bachelor's degree or Diploma preferred.
• Previous experience in a call center or customer service role is an advantage.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Good computer skills and familiarity with CRM systems.
• Ability to work under pressure and handle multiple tasks.
• Fluency in Arabic; English proficiency is preferred.