Majestic International Company تعلن عن وظيفة مدير حساب أمني للعنقود في منطقة الرياض

Cluster Security Account ManagerCompany Description

Majestic International Company is part of Majestic International Group, which has operated globally since 1986, initially focusing on defense and now diversified into strategic sectors that support national development and growth. The company is built on core principles of discipline, excellence, adaptability, and a strong team ethic dedicated to delivering exceptional value to clients and customers.

Majestic International Company invests in advanced technical capabilities, specialized skills, and intelligent technology to deliver high-performing, efficient, and premium services. Team members work within a culture that values performance, innovation, and continuous improvement across all divisions and territories.

About the Role

We are seeking an experienced and results-driven Cluster Security Account Manager to oversee service delivery, operational performance, security operations, client relationships, and workforce management across multiple sites within Riyadh and the surrounding region. The successful candidate will serve as the primary point of contact for clients, ensuring contractual obligations, service levels, compliance standards, and operational objectives are consistently achieved while maintaining the highest standards of safety and security.

Key ResponsibilitiesClient & Account Management

• Act as the primary liaison between the client and operational teams across the assigned cluster.
• Build, maintain, and strengthen long-term client relationships through proactive engagement and exceptional service delivery.
• Manage client expectations, address escalations, and ensure timely resolution of operational issues.
• Lead business reviews, performance meetings, and operational discussions with stakeholders.
• Ensure all contractual commitments, KPIs, and SLAs are achieved.

Operations, Security & Service Delivery

• Oversee daily operations and security activities across multiple sites within the assigned cluster.
• Drive operational efficiency, service excellence, and continuous improvement initiatives.
• Monitor performance metrics and implement corrective actions where necessary.
• Coordinate emergency response activities and provide operational support outside standard business hours when required.
• Ensure all site procedures, operational documentation, and contingency plans remain current and effective.
• Maintain effective security procedures and ensure compliance with security standards and client requirements.
• Investigate incidents, monitor corrective actions, and implement preventive measures to mitigate risks.

Team Leadership & Workforce Management

• Lead recruitment, onboarding, training, coaching, and development of personnel.
• Conduct performance reviews and support employee engagement and retention initiatives.
• Manage staffing plans to ensure adequate coverage across all sites.
• Promote a culture of accountability, professionalism, and customer-focused service.
• Maintain accurate personnel records, certifications, training records, and compliance documentation.

Compliance & Reporting

• Ensure compliance with company policies, contractual obligations, security requirements, and regulatory standards.
• Review operational reports, incidents, audits, and performance data to identify improvement opportunities.
• Track corrective actions and ensure timely closure of operational issues.
• Prepare and present management reports, business reviews, and performance updates.
• Manage inventory, uniforms, equipment, and operational assets across the cluster.

Qualifications

• Saudi National (Required).
• Bachelor's degree in Business Administration, Operations Management, Security Management, or a related field.
• Minimum 5 years of experience in account management, operations management, security services, facilities management, or a similar multi-site leadership role.
• Proven experience managing client relationships and service delivery contracts.
• Demonstrated experience in the security industry and security operations is required.
• Strong leadership skills with experience managing large teams across multiple locations.
• Excellent communication, stakeholder management, and problem-solving abilities.
• Strong analytical and reporting capabilities.
• Valid Saudi driving license and willingness to travel within Riyadh and other locations as required.

Preferred Skills

• Experience managing large-scale multi-site operations.
• Strong understanding of contract management, KPIs, SLAs, and compliance requirements.
• Knowledge of security operations, incident management, emergency response, and security risk mitigation.
• Excellent organizational, planning, and project management skills.
• Proficiency in Microsoft Office and reporting systems.

Additional Information

Saudi Nationals only. Candidates must be based in Saudi Arabia and eligible to work in Riyadh. Candidates with a proven background in security operations and multi-site security services management will be given preference.