almajal Group تعلن عن وظيفة مشرف إقامة في الجبيل

The Accommodation Supervisor is responsible for overseeing the daily operations of residential or lodging facilities. This role ensures that all rooms and facilities are clean, safe, well-maintained, and compliant with company standards and local regulations. The ideal candidate will balance excellent hospitality and guest/resident relations with strong organizational and leadership skills to effectively manage the team.

Key Responsibilities

1. Operations & Maintenance Management

• Oversee daily check-ins, check-outs, and room assignments.
• Conduct regular inspections of rooms, common areas, and facilities to ensure high standards of cleanliness and maintenance.
• Coordinate with housekeeping and maintenance teams to resolve repairs, deep cleaning, or facility issues promptly.
• Manage inventory for linens, cleaning supplies, furniture, and amenities, ensuring stock levels are maintained within budget.

2. Staff Leadership & Supervision

• Supervise, train, and schedule housekeeping, maintenance, and reception staff.
• Monitor staff performance, provide constructive feedback, and conduct performance reviews.
• Ensure all team members adhere to health, safety, and company policies.

3. Resident & Guest Relations

• Act as the primary point of contact for resident or guest complaints, requests, and inquiries, resolving issues with diplomacy and efficiency.
• Enforce accommodation rules, regulations, and community guidelines fairly.
• Foster a welcoming, respectful, and safe community environment.

4. Administration & Compliance

• Maintain accurate records of occupancy, room conditions, maintenance logs, and key control systems.
• Prepare regular operational reports for management using approved computer software.
• Ensure full compliance with local health, safety, and fire regulations, including coordinating regular drills and safety audits.

Skills and Qualifications

• Experience: 1-3 years of experience in facilities management and housing supervision.
• Language: Proficiency in English (spoken and written) for effective communication with guests, management, and vendors from diverse backgrounds.
• Computer Skills: Excellent command of Microsoft Office (Excel for data and schedules, Word for reports, and Outlook for correspondence), along with the ability to use Property Management Software (PMS).
• Leadership: Proven ability to manage, motivate, and assign tasks to a diverse team.
• Communication: Strong verbal and written communication skills to build positive relationships with residents and guests.
• Problem-Solving: Resourceful with the ability to handle emergencies calmly and manage conflict resolution effectively.