وظيفة مساعد إدخال بيانات عبر الإنترنت شاغرة لدى QA ENGINEER HIRING بمدينة الرياض

Job Type: Full-Time

We are seeking an experienced and strategic Senior Director of Customer Insights to lead the development and execution of customer intelligence initiatives across the organization. This role is responsible for transforming customer data, market research, and behavioral insights into actionable strategies that drive business growth, enhance customer experience, and support key decision-making processes.

The ideal candidate possesses strong analytical capabilities, leadership experience, and a deep understanding of customer behavior, market trends, and data-driven business strategy.

• Develop and lead the Company's customer insights strategy to support business objectives and long-term growth.
• Oversee customer research programs, surveys, interviews, and market intelligence initiatives.
• Analyze customer behavior, preferences, and engagement patterns to identify emerging trends and business opportunities.
• Translate complex data into actionable recommendations for executive leadership and cross-functional teams.
• Collaborate with marketing, product, operations, sales, and customer success teams to improve customer experience and retention.
• Establish key customer performance metrics and reporting frameworks.
• Lead segmentation, customer journey analysis, and audience profiling initiatives.
• Monitor competitive landscape, industry developments, and consumer trends.
• Present strategic insights and recommendations to senior leadership and stakeholders.
• Build, mentor, and manage a high-performing customer insights and analytics team.

• Bachelor's degree in Business, Marketing, Economics, Statistics, Data Analytics, Psychology, or a related field.
• 10+ years of experience in customer insights, market research, business intelligence, analytics, or related disciplines.
• 5+ years of leadership experience managing teams and cross-functional initiatives.
• Strong expertise in quantitative and qualitative research methodologies.
• Advanced analytical and problem-solving skills.
• Experience working with customer data platforms, CRM systems, and business intelligence tools.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to influence strategic decision-making through data-driven insights.

• Master's degree or MBA preferred.
• Experience within financial services, fintech, digital assets, technology, or high-growth industries.
• Familiarity with customer experience (CX) frameworks and customer lifecycle management.
• Experience using advanced analytics, predictive modeling, or AI-driven customer intelligence solutions.
• Strong understanding of market segmentation and customer acquisition strategies.

Competitive compensation package commensurate with experience and qualifications.

• Comprehensive health and wellness benefits
• Performance-based bonus opportunities
• Professional development and leadership training
• Flexible work arrangements
• Career advancement opportunities
• Collaborative and innovative work environment