وظيفة مشرف مكتب خدمة شاغرة لدى الشركة الوطنية للإسكان

Overview
Responsible for overseeing daily service desk operations, ensuring efficient IT support and high customer satisfaction. Leads the support team, monitors performance, resolves escalations, and ensures adherence to service level agreements (SLAs).

Key Duties:

• Supervise service desk team and manage workload 
• Monitor tickets and ensure timely resolution 
• Handle escalations and critical incidents 
• Track performance and improve service quality 
• Ensure compliance with SLAs and processes

Qualifications & Requirements

• Bachelor’s degree in IT, Computer Science, or related field (preferred) 
• 4+ years of experience in IT support or service desk roles 
• Knowledge of ITSM frameworks (e.g., ITIL) 
• Experience with service desk tools (e.g., ServiceNow, Jira) 
• Strong leadership, communication, and problem-solving skills 
• Ability to manage incidents, escalations, and team performance