وظيفة طاقم تجربة الأعضاء (Member Experience Crew) لدى Arena Fitness Innovation في الرياض

About Company

Arena Fitness Innovation (Sports Academy Company for Specialized Training LLC) is a leading destination for fitness and martial arts in the region, offering a personalized experience tailored to each member’s goals. The company combines state-of-the-art equipment with highly qualified health and wellness professionals to support holistic physical and mental well-being. Its core offerings include Arena Functional for advanced strength and cardio training, Arena Defense for specialized martial arts such as Brazilian Jiu-Jitsu and Muay Thai, and Arena Heroes, which elevates youth sports through quality coaching and international programs. Arena focuses on discipline, personal development, and a safe environment for all ages, helping members become healthier, stronger, and more confident. The team is committed to continuous innovation and delivering exceptional experiences to its community in Saudi Arabia.

Job Summary

Arena Fitness is seeking an energetic, customer-focused, and sales-driven Member Experience Crew (MEC) professional to join our team in Riyadh. The MEC plays a key role in delivering an exceptional member experience while driving membership sales, renewals, and revenue growth. This position combines sales, customer service, front desk operations, and administrative responsibilities to ensure a welcoming and professional environment for all members and visitors.

Key Responsibilities

Membership Sales & Business Development

• Generate new membership leads through calls, referrals, community outreach activities, and field visits.

• Convert prospects into members through consultations, needs assessments, club tours, and effective follow-up.

• Promote membership packages, seasonal offers, payment plans, and club services.

• Achieve or exceed monthly sales targets and KPIs assigned by the Club Manager.

• Actively promote personal training packages, MyZone products, retail items, and other ancillary services.

• Build relationships with members to encourage referrals and repeat business.

Membership Retention & Renewals

• Manage and follow up on membership renewals.

• Maintain strong relationships with members to enhance satisfaction and retention.

• Identify opportunities for membership upgrades and additional service sales.

Front Desk & Member Experience

• Welcome members and visitors with a friendly and professional attitude.

• Create a positive first impression by maintaining excellent customer service standards.

• Manage reception operations during assigned shifts.

• Respond to member inquiries and direct requests to the appropriate department when required.

• Assist walk-in visitors and prospective members.

• Support club communications, announcements, and daily member engagement activities.

Club Operations

• Conduct regular floor walk-throughs and interact with members.

• Ensure the club remains clean, organized, and maintained according to brand standards.

• Support opening and closing procedures in line with company policies.

• Monitor club facilities and report maintenance or operational concerns promptly.

Complaint & Issue Resolution

• Receive and handle member complaints professionally and efficiently.

• Escalate unresolved issues when necessary.

• Maintain accurate records of complaints and support continuous service improvement initiatives.

Cash Handling & Administration

• Process payments through cash, credit cards, and approved payment methods.

• Issue receipts, refunds, and maintain accurate transaction records.

• Complete membership registrations, renewals, and system updates accurately.

• Maintain accurate member records and documentation.

• Attend meetings, training sessions, and company events as required.

Qualifications & Requirements

• Diploma or Bachelor’s degree preferred.

• Previous experience in sales, customer service, hospitality, retail, or fitness industry is preferred.

• Strong communication and interpersonal skills.

• Sales-oriented mindset with a passion for customer service.

• Ability to work in a fast-paced environment and manage multiple priorities.

• Proficiency in Microsoft Office and basic computer applications.

• Fluency in English; Arabic is an advantage.

Core Competencies

• Sales & Negotiation Skills

• Customer Service Excellence

• Communication & Relationship Building

• Problem Solving

• Teamwork & Collaboration

• Time Management

• Attention to Detail

• Professionalism & Adaptability

Compensation & Benefits

• Competitive salary package.

• Monthly commission scheme based on company policy.

• Performance-based incentives linked to sales targets and KPIs.

• Career growth and development opportunities within the organization.

Working Schedule

• This position operates on a shift-based schedule according to business and operational requirements.

• Flexibility to work weekends, public holidays, and additional shifts when required.

• Shift assignments will be determined by the Club Manager based on operational needs.