وظيفة مدير تجربة العملاء للتسويق لدى صيدليات النهدي بجدة

lead the generation of actionable insights by developing advanced data mining and analytical models that align with the company’s commercial and operational objectives, this role includes overseeing the deployment of sophisticated data analytics and business intelligence tools, with a particular emphasis on improving data-driven decision-making across the Commercial, Marketing, Omni-Channel, and Operations teams. Additionally, ensure the seamless integration of data analytics into all business functions, maintaining data integrity while providing effective training and support to empower users.

Accountabilities:

Advanced Analytics & Data Science

• Translate complex analytical and predictive model outputs into actionable business insights that support strategic and operational decision-making.
• Develop, maintain, and enhance advanced predictive and machine learning models using data science and analytics tools.
• Monitor, test, retrain, and optimize models to ensure accuracy, relevance, and business impact.
• Design and execute experiments and analytical initiatives to validate business hypotheses and identify growth opportunities.
• Automate model monitoring, reporting, and performance tracking to improve efficiency and governance.
• Lead the development and management of customer, marketing, loyalty, personalization, churn, propensity, forecasting, and behavioral analytics models.
• Drive pricing, promotion, and market intelligence analytics to support commercial performance and decision-making.
• Integrate internal and external data sources to generate comprehensive business and market insights.
• Identify and prioritize opportunities where analytics and data science can create measurable business value.

Business Intelligence & Analytics Solutions

• Lead the development and enhancement of business intelligence solutions, dashboards, and performance reporting tools.
• Define, implement, and maintain key performance indicators (KPIs) and analytics frameworks aligned with business objectives and industry best practices.
• Oversee the selection, evaluation, and implementation of analytics and business intelligence technologies.
• Ensure successful integration of analytical models and insights into operational and business processes.
• Support cross-functional projects by providing analytics expertise and ensuring timely delivery of business outcomes.
• Review solution designs and oversee testing activities to ensure business requirements are fully met.

Leadership & Stakeholder Management

• Collaborate with business leaders, technology teams, and key stakeholders to maximize the value and utilization of data and analytics platforms.
• Drive continuous improvement in reporting, analytics, and data-driven decision-making capabilities across the organization.
• Lead user enablement initiatives, including training and adoption of analytics tools and dashboards.
• Foster strong cross-functional relationships to ensure alignment between business needs and analytics solutions.

Governance, Documentation & Compliance

• Maintain technical documentation, user guides, processes, and operational procedures to support analytics solutions and knowledge transfer.
• Ensure data security, confidentiality, and compliance through appropriate governance and access controls.
• Promote data quality, integrity, and best practices across all analytics initiatives.

Work Environment:

• Indoors:  100%
• Outdoors:  0%
• Days off: 2 Days Off
• Working Hours: 8:00 AM - 6:00 PM (1 hour break)

Job Requirements:

• Education:
  • Bachelor’s degree in a related Data & Analytics field (BI, MIS, IS, …)
  • Bachelor’s degree in business (Marketing, Financials, …) complemented with IT Certifications and on job experience
• Experience: 5 - 6 Years of Experience
• Computer Skills: 
  • Business Intelligence software knowledge
  • Data Reporting Tools (SQL Basics).
  • MS Office Suite (Advanced)
• Languages: English - Arabic