وظيفة مدير نجاح عملاء أول شاغرة لدى Dataiku بمنطقة الرياض
Sr Customer Success Manager
🏢 Dataiku
تفاصيل الوظيفة
تعلن شركة Dataiku، منصة نجاح الذكاء الاصطناعي المؤسسي، عن فرصة عمل في الرياض لوظيفة Senior Customer Success Manager. سيكون المرشح الناجح مسؤولاً عن تسريع تبني المنتج وتحقيق النتائج التجارية للعملاء في المملكة العربية السعودية، من خلال التوجيه الاستشاري العميق والخبرة القوية بالمنتج، مع ضمان تحقيق القيمة المستمرة من استثمارهم في Dataiku.
المهام والمسؤوليات
- العمل مع العملاء في جميع أنحاء المملكة العربية السعودية.
- إدارة محفظة من الحسابات المخصصة بمختلف أحجام السوق والقطاعات ودرجات التعقيد، مع التركيز على ضمان نجاح عملية الإعداد وزيادة التبني والاحتفاظ والنمو ورضا العملاء.
- التوافق الوثيق مع أصحاب المصلحة الرئيسيين لدى العميل لضمان دعم الرؤية وخطة التنفيذ والنتائج التجارية المرجوة بأهداف وإجراءات واضحة وأصحاب مسؤولية.
- امتلاك فهم قوي لعرض القيمة الفريد لـ Dataiku والقيمة التجارية لحلولها الرئيسية، وأسلوبها في تشغيل Everyday AI، وحالات الاستخدام الشائعة وأفضل الممارسات.
- تطوير فهم عميق لأعمال العميل وحالات الاستخدام والنتائج لتوجيهه نحو تحقيقها عبر منتج وخدمات Dataiku.
- تقديم المشورة المستمرة للعملاء حول كيفية استخدام Dataiku لتنفيذ مشاريع علوم البيانات من التصميم إلى الإنتاج.
- مراقبة تحقيق العميل للنتائج والقيمة المرجوة، وسرد القصة باستمرار وبفعالية لأصحاب المصلحة الداخليين والخارجيين.
- إنشاء نقاط تواصل منتظمة مع العملاء المعينين وفقًا لأفضل الممارسات لمراجعة التقدم مقابل الأهداف الاستراتيجية والتقنية.
- استخدام تحليلات التبني والصحة لتحديد المخاطر المحتملة أو فرص التوسع، وترجمة هذه البيانات إلى نصائح قابلة للتنفيذ.
- تحديد أولويات وتنسيق حل طلبات أو مشكلات العملاء بفعالية.
- بناء علاقات ثقة وتعاون مع أصحاب المصلحة الداخليين والشركاء التجاريين (المبيعات، هندسة المبيعات، الخدمات، الدعم، الشراكات، المنتج، التسويق وغيرهم).
- الدفاع عن العملاء داخلياً لتخفيف المخاطر وتحسين تجربة العملاء وتحقيق النتائج القيمية وإطلاق النمو.
- البقاء على اطلاع دائم بمنتجات Dataiku والمشهد التنافسي واتجاهات علوم البيانات.
- اعتماد منهجيات فريق نجاح العملاء والمساهمة فيها.
الشروط والمتطلبات
- طلاقة تامة في اللغة الإنجليزية واللغة العربية كلغة أم (شرط أساسي).
- خبرة مهنية لا تقل عن سبع (7) سنوات في أدوار نجاح العملاء أو إدارة الحسابات التقنية أو إدارة علاقات العملاء، مع سجل مثبت في زيادة التبني والاحتفاظ ورضا العملاء.
- خبرة في إدارة مجموعة سريعة النمو من الحسابات، بحجم إيرادات يتراوح من حوالي 200 ألف دولار إلى عدة ملايين دولار من الإيرادات السنوية المتكررة عبر شركات Forbes Global 2000 وما بعدها.
- خبرة في التعامل مع مؤشرات الأداء الرئيسية مثل Gross Dollar Retention وNet Dollar Retention وRenewal Rate وLogo Retention Rate وNPS وCSAT.
- خبرة في العمل بشكل تعاوني مع فرق الخدمات المهنية والشركاء.
- سجل حافل في التعامل مع الغموض وبناء التوافق وتعزيز المساءلة والعمل بإلحاح لتحقيق نتائج العملاء.
- مهارات قوية في الكتابة والعروض التقديمية الشفهية، مع القدرة على مخاطبة أصحاب المصلحة التجاريين والفنيين (من محلل إلى مستوى C-level).
- الثقة في خدمة العديد من أصحاب المصلحة لدى العميل وبناء مجتمعات من المؤيدين عبر المؤسسات الكبيرة.
- معرفة عملية بتقنيات البيانات الضخمة مثل Hadoop وSpark (مفضلة).
- مهارات إدارة المشاريع وسرد القصص.
- مهارات تقنية وتحليلية وحل مشكلات قوية.
المهارات المطلوبة
نرحب بالمرشحين الذين يتمتعون بفضول فكري لا ينتهي، والاهتمام بالتفاصيل، والتحليلية، ولديهم خبرة في شركات التكنولوجيا القائمة على المنتجات سريعة النمو. كما نبحث عن شغف بالتكنولوجيا ومجال البيانات والتحليلات، والاستمتاع بتعلم حلول وميزات جديدة وترجمتها إلى حلول تحقق قيمة تجارية للعملاء، وفهم أهمية كونك لاعب فريق يمتلك دافعاً ذاتياً، وتقدير الفروق الدقيقة والرغبة في بناء التوافق في بيئة متنوعة ومتعددة الثقافات.
عرض النص الأصلي للإعلان
Dataiku is the Platform for AI Success, the enterprise orchestration layer for building, deploying, and governing AI. In a single environment, teams design and operate analytics, machine learning, and AI agents with the transparency, collaboration, and control enterprises require. Sitting above data platforms, cloud infrastructure, and AI services, Dataiku connects the full enterprise AI stack - empowering organizations to run AI across multi-vendor environments with centralized governance.
The world’s leading companies rely on Dataiku to operationalize AI and run it as a true business performance engine delivering measurable value. For more, visit the Dataiku blog, LinkedIn, X, and YouTube.
The Customer Success team at Dataiku is focused on accelerating adoption and business outcomes by guiding customers on their fastest path to value with Dataiku. By leveraging deeply consultative skills and strong product knowledge, Senior Customer Success Managers align with customers throughout their journey to understand their desired business outcomes, empower them to maximise the value of their existing use cases, and optimise for growth into new use cases across their business - ultimately working to ensure continuous value and return on their Dataiku investment.
Senior Customer Success Managers play an integral role in our business, serving as the customer’s main point of contact and the liaison between customers and Dataiku’s internal teams (including Sales, Services, Product Management, Marketing, among others). CSMs ensure cross-functional alignment to deliver value in a streamlined way, aligned with desired customer outcomes and use-case metrics. Their chief focus is on mutual success and growth.
Key Areas Of Responsibility (What You’ll Do)
At Dataiku, you'll be part of a journey to shape the ever-evolving world of AI. We're not just building a product; we're crafting the future of AI. If you're ready to make a significant impact in a company that values innovation, collaboration, and your personal growth, we can't wait to welcome you to Dataiku! And if you’d like to learn even more about working here, you can visit our Dataiku LinkedIn page.
Our practices are rooted in the idea that everyone should be treated with dignity, decency and fairness. Dataiku also believes that a diverse identity is a source of strength and allows us to optimize across the many dimensions that are needed for our success. Therefore, we are proud to be an equal opportunity employer. All employment practices are based on business needs, without regard to race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. This applies to all policies and procedures related to recruitment and hiring, compensation, benefits, performance, promotion and termination and all other conditions and terms of employment. If you need assistance or an accommodation, please contact us at: reasonable-accommodations@dataiku.com
Protect yourself from fraudulent recruitment activity
Dataiku will never ask you for payment of any type during the interview or hiring process. Other than our video-conference application, Zoom, we will also never ask you to make purchases or download third-party applications during the process. If you experience something out of the ordinary or suspect fraudulent activity, please review our page on identifying and reporting fraudulent activity here.
The world’s leading companies rely on Dataiku to operationalize AI and run it as a true business performance engine delivering measurable value. For more, visit the Dataiku blog, LinkedIn, X, and YouTube.
The Customer Success team at Dataiku is focused on accelerating adoption and business outcomes by guiding customers on their fastest path to value with Dataiku. By leveraging deeply consultative skills and strong product knowledge, Senior Customer Success Managers align with customers throughout their journey to understand their desired business outcomes, empower them to maximise the value of their existing use cases, and optimise for growth into new use cases across their business - ultimately working to ensure continuous value and return on their Dataiku investment.
Senior Customer Success Managers play an integral role in our business, serving as the customer’s main point of contact and the liaison between customers and Dataiku’s internal teams (including Sales, Services, Product Management, Marketing, among others). CSMs ensure cross-functional alignment to deliver value in a streamlined way, aligned with desired customer outcomes and use-case metrics. Their chief focus is on mutual success and growth.
Key Areas Of Responsibility (What You’ll Do)
- Work with customers across KSA.
- Own a portfolio of assigned accounts that may vary in market size, industry, and complexity, with a focus on ensuring successful onboarding onto Dataiku, increasing adoption, ensuring retention, growth, and overall customer satisfaction.
- Align closely with key customer stakeholders to ensure that the vision, implementation plan, and desired business outcomes established pre-sales are supported by clear objectives, action items, owners, and sponsors.
- Have a strong command of Dataiku’s unique value proposition, the business value our key solutions drive, our approach to operationalising Everyday AI, and common use cases and best practices. Be able to effectively leverage the above to guide customers on their journey with Dataiku.
- Keen ability to develop a deep understanding of a customer's business, use cases, and outcomes in order to guide them to achieve these via Dataiku's product and services.
- Continuously advise customers on leveraging Dataiku to implement data science projects from design to production.
- Monitor customers’ achievement of desired outcome and value, consistently and effectively telling the story of both to internal stakeholders and externally to key customer stakeholders.
- Establish regular touchpoints with assigned customers per established best practices, to review progress against strategic business and technical product objectives.
- Leverage Customer Adoption & Health analytics to identify potential risks or opportunities for expansion, with a focus on translating this data into actionable advice.
- Effectively prioritise and orchestrate the resolution of customer requests or issues.
- Develop trusted and collaborative relationships with internal stakeholders and business partners, including Sales, Sales Engineering, Services, Support, Partnerships, Product, and Marketing, among others.
- Champion customers internally in order to mitigate risk, improve customer experience, drive to value outcomes, and unlock growth.
- Stay current on Dataiku’s products, competitive landscape, & data science trends.
- Embrace and contribute to the Customer Success team methodologies.
- Fluency in English and native Arabic are a must-have.
- Minimum seven (7) years of professional experience in customer success, technical account management, or client relationship management roles with a demonstrated history of increasing adoption, retention, and customer satisfaction.
- Experience managing a fast-growing book of accounts, with account sizes ranging from ~$200k to multi-million dollar ARR across the Forbes Global 2000 and beyond.
- Experience with KPIs such as Gross Dollar Retention, Net Dollar Retention, Renewal Rate, Logo Retention Rate, NPS, and CSAT.
- Experience working collaboratively across Professional Services and Partner motions.
- Track record of successfully navigating ambiguity, building consensus, fostering accountability, and working with urgency to deliver customer outcomes.
- Strong written and oral presentation skills, with the ability to effectively engage both business and technical stakeholders (from Analyst to C-level).
- Confidence in serving multiple customer stakeholders and working to build communities of champions/advocates across large organisations.
- Working knowledge of big data technologies such as Hadoop and Spark is preferred.
- Project management and storytelling skills.
- Strong technical, analytic, and problem-solving skills.
- Have a never-ending intellectual curiosity, are detail-oriented, and analytical
- Have experience in hyper-growth, product-based technology companies
- Are passionate about technology, the data and analytics space, and enjoy learning new solutions, features/functionalities and translating these into solutions that drive business value for customers
- Understand the importance of being a self-motivated team player
- Show an appreciation for nuance and a desire to build consensus in a diverse and multicultural environment
At Dataiku, you'll be part of a journey to shape the ever-evolving world of AI. We're not just building a product; we're crafting the future of AI. If you're ready to make a significant impact in a company that values innovation, collaboration, and your personal growth, we can't wait to welcome you to Dataiku! And if you’d like to learn even more about working here, you can visit our Dataiku LinkedIn page.
Our practices are rooted in the idea that everyone should be treated with dignity, decency and fairness. Dataiku also believes that a diverse identity is a source of strength and allows us to optimize across the many dimensions that are needed for our success. Therefore, we are proud to be an equal opportunity employer. All employment practices are based on business needs, without regard to race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. This applies to all policies and procedures related to recruitment and hiring, compensation, benefits, performance, promotion and termination and all other conditions and terms of employment. If you need assistance or an accommodation, please contact us at: reasonable-accommodations@dataiku.com
Protect yourself from fraudulent recruitment activity
Dataiku will never ask you for payment of any type during the interview or hiring process. Other than our video-conference application, Zoom, we will also never ask you to make purchases or download third-party applications during the process. If you experience something out of the ordinary or suspect fraudulent activity, please review our page on identifying and reporting fraudulent activity here.
المصدر: LinkedIn - أُضيفت للموقع في 23 يونيو 2026