NextGen GTA تعلن عن وظيفة مهندس NOC للاتصالات في جدة

Position Overview

The NOC Engineer (Service Assurance) is responsible for monitoring, triaging, and ensuring the stability of satellite connectivity across signaling, routing, SIM provisioning, OSS integrations, and core network interactions.

This role handles alarms, validates routing behavior, diagnoses signaling and gateway/core issues, and coordinates closely with partner NOCs to maintain high availability across commercial and beta-grade connectivity flows.

Reporting to the Service Assurance Manager, the NOC Engineer plays a critical role in 24/7 operational continuity and rapid incident response.

Key Responsibilities

1. Network Monitoring & Event Handling

• Monitor signaling pathways, routing behavior, SIM flows, OSS hooks, and cross-core interactions impacting satellite service
• Detect, acknowledge, and triage alarms from monitoring platforms, ensuring rapid response and detailed logging
• Escalate anomalies based on severity, impact, and operational thresholds

2. Incident Diagnosis & Troubleshooting

• Validate routing tables, signaling transactions, and core-network behavior during fault or degradation events
• Diagnose issues across gateway, core, OSS, and cross-domain integrations affecting service connectivity
• Perform detailed event analysis, correlate logs, and support root-cause investigations with engineering teams

3. Partner NOC Coordination

• Serve as the operational interface with partner NOCs for incident handling, alarm correlation, and workflow alignment
• Coordinate multi-party triage calls, share logs and findings, and ensure timely tracking and closure of partner-linked issues
• Maintain consistent communication loops and follow defined escalation paths

4. Service Flow Validation & Operational Compliance

• Ensure signaling and routing flows remain compliant across commercial and beta service classes
• Perform periodic checks on SIM provisioning paths, authentication flows, and connectivity stability
• Validate OSS integration points, alarms, KPIs, and data hooks supporting service assurance visibility

5. Operational Readiness & Continuous Improvement

• Contribute to playbooks, SOPs, and troubleshooting guides for core, gateway, and OSS interactions
• Support readiness for new services, partner integrations, and routing changes through pre-launch validation tests
• Provide feedback on monitoring thresholds, dashboards, and workflow improvements

6. Reporting & Documentation

• Maintain accurate logs, incident records, and ticket updates for internal and external teams
• Provide shift handover summaries, incident reports, and RCA inputs when needed
• Track recurring issues and propose remediation actions to leadership

Qualifications

Education

• Bachelor’s degree in Telecommunications, Computer Science, Electronics, or a related technical field
• Networking certifications (CCNA, CCNP, JNCIA, JNCIS) are advantageous

Experience

• 2-5 years in NOC operations, telecom monitoring, satellite operations, or core network support
• Experience with signaling flows, routing tables, authentication paths, or mobile core elements
• Hands-on exposure to multi-vendor NOC operations, incident workflows, and partner escalations

R

equired Technical Expertise

• Strong understanding of signaling (e.g., Diameter, SIP, NAS), routing fundamentals, and core network behavior
• Knowledge of telecom connectivity flows (SIM activation, attach procedures, mobility, authentication)
• Experience analyzing logs, traces, routing tables, and event correlation across network elements
• Familiarity with OSS/NMS tools, alarms, KPIs, dashboards, and monitoring platforms
• Basic understanding of satellite networks, gateways, or hybrid RAN/core flows (preferred)
• Hands-on experience with Linux, scripting (Python/Bash), and troubleshooting tools

Professional Skills

• Strong analytical and problem-solving skills under time pressure
• Excellent communication skills for coordination with internal teams and partner NOCs
• High attention to detail with disciplined documentation and tracking
• Ability to work in fast-paced, shift-based environments
• Team-oriented with strong ownership of incident resolution and service quality

Technology Proficiency

• NOC and OSS/NMS tools (e.g., Zabbix, Grafana, Prometheus, Datadog, SolarWinds)
• Logging tools (Elastic, Splunk, Kibana) and packet analysis tools (Wireshark)
• Ticketing/ITSM platforms (ServiceNow, Jira, Remedy)
• Basic scripting and automation (Python, Bash)
• Strong working knowledge of Excel, dashboards, and documentation tools

Physical Requirements

• Ability to work in a shift-based NOC environment, including nights and weekends
• Ability to stay attentive during extended monitoring sessions and incident bridges
• Occasional travel for training, partner coordination, or operational readiness activities

Deliverables

• Real-time monitoring logs, incident tickets, and alarm responses
• Routing validation reports, signaling analysis outputs, and incident triage documentation
• Shift handover summaries and partner coordination records
• RCA inputs and recurring issue tracking reports
• Updated SOPs, playbooks, troubleshooting guides, and operational runbooks
• Service quality dashboards and periodic operational health summaries