وظيفة دعم فني - هيلب ديسك شاغرة لدى AWAZEL في الرياض

IT Support Specialist (Level 1)

Location: Riyadh, Saudi Arabia - 2nd Industrial Area

Kickstart Your IT Career with Us!

We are looking for a motivated and customer-focused IT Support Specialist (Level 1) to join our team in Riyadh and serve as the first point of contact for end users. In this role, you will play a critical part in ensuring smooth day-to-day IT operations by providing timely technical support, troubleshooting issues, and helping employees stay productive.

Key Responsibilities:

• Respond to user requests through phone, email, and ticketing systems.
• Log, track, and manage incidents and service requests using IT service management tools.
• Troubleshoot common IT issues related to passwords, email, printers, operating systems, and network connectivity.
• Install, configure, and maintain Windows operating systems, business applications, and antivirus solutions.
• Provide remote support to users and escalate complex technical issues when necessary.
• Maintain IT asset records and technical documentation.
• Ensure compliance with service level agreements (SLAs) and contribute to a positive user experience.
• Support end users across multiple branches and locations.

What We're Looking For

• Basic understanding of networking concepts such as IP, DNS, and DHCP.
• Familiarity with Windows operating systems and Microsoft 365 applications.
• Saudi are only welcomed to apply.
• Strong communication skills in both Arabic and English.
• Customer-oriented mindset with strong problem-solving abilities.
• Ability to prioritize tasks and work effectively in a team environment.
• Basic cybersecurity awareness is considered an advantage.

Why Join Us?

• Opportunity to build hands-on experience in a professional IT environment.
• Exposure to a wide range of technologies and support scenarios.
• Collaborative team culture with opportunities for learning and development.
• A role where your contribution directly impacts employee productivity and business operations.

Ready to be the first line of IT support and make a difference every day? Apply now and join our growing team.