وظيفة مهندس دعم موقع لدى CareersTech.Hub في الرياض

Required Qualifications & Experience:

• Proven experience providing technical support within enterprise-scale organizations, with prior experience supporting executive and VIP users being highly preferred.
• Strong hands-on experience with Microsoft 365 technologies, including Office 365, Microsoft Teams Rooms, and Cisco Video Conferencing (VC) solutions.
• Experience working with IT Service Management (ITSM) platforms, with ServiceNow being highly desirable.
• Minimum of 5 years of experience across multiple IT domains, including Service Desk, End User Computing (EUC), Desktop Support, Systems Administration, and Networking.
• Minimum of 5 years of experience in a fast-paced, high-volume, customer-facing support environment.
• Excellent communication and interpersonal skills, with the ability to effectively engage and support non-technical stakeholders through active listening and clear communication.
• Advanced knowledge of IT support tools, methodologies, and service delivery best practices.
• Strong troubleshooting and diagnostic skills across end-user hardware, software, mobile devices, and network-related issues.
• Advanced understanding of operating systems, enterprise business applications, printing technologies, and network infrastructure.
• Solid knowledge and hands-on experience supporting both Microsoft Windows and Apple macOS operating systems.
• Demonstrated experience with Mobile Device Management (MDM) solutions and endpoint management technologies.
• Ability to quickly adapt to emerging technologies and thrive in a rapidly evolving IT environment.
• Strong analytical thinking and problem-solving capabilities, with a structured approach to incident resolution.
• Customer-focused mindset with a strong commitment to service excellence and quality assurance.
• Excellent organizational and time management skills, with the ability to effectively prioritize competing demands.
• Ability to tailor communication styles and support approaches to meet the needs of diverse user groups.
• Professional presence and presentation skills, particularly when interacting with senior executives and business leaders.