وظيفة أخصائي رعاية العملاء شاغرة لدى منافع بالرياض

About us

Manafa is a leading financial technology (Fintech) platform, specifically focused on financing and investment. As one of the first platforms in Saudi Arabia, Manafa offers investors a diverse range of short-term investment opportunities and provides various financing solutions for SMEs.

Job Summary:

The role holder will be responsible for undertaking customer success/support, account management roles, to improve Manafa’s CS backend operations..

Key Responsibilities:

• Handle inbound and outbound customer inquiries across various channels (SAMA care, phone, email, live chat, and social media) with a focus on creating efficient and smooth interactions.
• Provide customer service to clients promptly and accurately.
• Maintain good relationships with clients for growth of client loyalty and engagement.
• Work with team members to achieve overall CS performance standard.
• Understand client's needs and provide full support to them.
• Maintain the standards for regulatory requirements in developing CS system and appropriately manage official customer complaints to regulators.
• Follow up and resolve client complaint.

Knowledge / Skills:

• Good verbal and written communication skills.
• Extremely detail - oriented with ability to successfully multi-task and prioritize work.
• Confidence, self-awareness and a desire to improve your skills.

Experience:

• Graduate with 0-1 years of experience in the Financial or Technology industry.

Location: Riyadh, Saudi Arabia.