بنك الجزيرة يعلن عن وظيفة مسؤول علاقات في الرياض

Responsible for fulfilling customer needs by ensuring a high standard of service and professionalism. The role involves handling customer inquiries, resolving issues effectively, and maintaining strong relationships to achieve customer satisfaction and loyalty. This position ensures alignment with organizational strategy, regulatory requirements, and operational excellence across its area of responsibility. It requires proactive collaboration, analytical thinking, and a commitment to continuous improvement in customer service and relationship management.

Key Responsibilities:
• Fulfil customer needs by ensuring a high quality of service in all interactions.
• Attend to customer problems, inquiries, and complaints promptly and effectively.
• Develop and maintain strong relationships with new and existing customers.
• Promote and cross-sell the bank’s products and services to meet customer needs and business objectives.
• Ensure all customer interactions comply with internal policies, procedures, and regulatory standards.
• Contribute to improving overall service quality, customer satisfaction, and operational efficiency.
• Support the branch in achieving sales and service targets.

• Bachelor’s degree in Business Administration, Finance, Marketing, or a related field.
• 1–3 years of experience in customer service or relationship management, preferably within the banking or financial sector.
• Strong communication and interpersonal skills with a customer-centric approach.
• Demonstrated ability to identify client needs and provide appropriate banking solutions.
• Proficiency in MS Office and knowledge of banking systems and products.
• Fluency in English (Arabic is an advantage).