Performance & Analytics Senior Specialist
Role Purpose
To lead institutional performance management, analytics & executive reporting through advanced data analysis & digital dashboards, enabling evidence based decision making & performance transparency.
Key Responsibilities
Performance Management
- Develop & manage institutional KPI frameworks
- Monitor service performance across departments
- Support strategic & operational reviews
- Ensure alignment of KPIs with institutional objectives
Analytics & Reporting
- Design & manage executive dashboards (Power BI)
- Integrate data from ERP, HR, Finance & service systems
- Ensure data accuracy, consistency & reliability
- Produce monthly & quarterly performance reports
Data Governance
- Establish data standards & validation processes
- Monitor data quality & compliance
- Coordinate with data owners
- Maintain reporting documentation
Insights & Decision Support
- Analyze trends, risks & performance gaps
- Provide actionable insights to leadership
- Support scenario analysis & forecasting
- Translate data into strategic recommendations
Team Management
- Supervise analysts & visualization staff
- Build analytics capability within CoCE
- Ensure timely delivery of reports
Authority
- Access institutional performance data
- Approve dashboard standards
- Recommend KPI improvements
- Escalate data quality issues
Qualifications & Experience
- Bachelor’s degree in Data Analytics, Business, Engineering, or related field
- 8 - 10 years of experience in performance management or analytics
- Advanced Power BI & data modeling skills
- Experience in institutional or enterprise reporting preferred
- Knowledge of ISO and performance frameworks is an advantage
Competencies
- Data analytics & visualization
- Strategic reporting
- Attention to detail
- Business intelligence
- Communication
- Results orientation