Palomba General Trading تعلن عن وظيفة أخصائي خدمة عملاء (B2B) في الرياض

Customer Service Specialist (B2B)

📍 Location: Riyadh, Saudi Arabia

Company: Palomba General Trading LLC

Employment Type: Full-time, On-site

Compensation

SAR 18,000 - 28,000 per month

Performance Bonus

Private Medical Insurance

Annual Flight Ticket

Annual Leave according to Saudi Labour Law

Professional Development Program

Career Advancement Opportunities

About Us

Palomba General Trading LLC is an international trading company headquartered in the United Arab Emirates, supplying pharmaceutical ingredients, nutraceutical ingredients, botanical extracts, food ingredients, essential oils, natural fragrance solutions and specialty raw materials to customers across the Middle East, Europe and selected international markets.

To support our expanding commercial activities, we are looking for a Customer Service Specialist (B2B) to deliver outstanding support to our international customers and coordinate order management across multiple business functions.

Key Responsibilities

• Manage customer inquiries and provide professional B2B support.
• Process customer orders from receipt through delivery.
• Coordinate with Sales, Procurement, Logistics and Finance teams.
• Monitor order status and delivery schedules.
• Maintain accurate customer records within CRM and ERP systems.
• Prepare quotations and customer documentation.
• Resolve customer issues promptly and professionally.
• Support international customers throughout the order lifecycle.
• Maintain high levels of customer satisfaction.
• Prepare customer service reports and performance indicators.

Requirements

• Bachelor's degree in Business Administration, International Business, Supply Chain or related field.
• Previous experience in Customer Service, Sales Support or Order Management is preferred.
• Strong communication and interpersonal skills.
• Excellent organizational abilities.
• Advanced Microsoft Excel knowledge.
• Experience with CRM and ERP systems is considered an advantage.
• Professional English required.

Preferred Experience

Experience in one or more of the following sectors is considered an advantage:

• Pharmaceutical Ingredients
• Nutraceutical Ingredients
• Food Ingredients
• Botanical Extracts
• Essential Oils
• Specialty Chemicals

What We Offer

• Competitive international compensation package.
• Annual performance bonus.
• Private medical insurance.
• Annual return flight ticket.
• Professional development opportunities.
• International working environment.
• Long-term career growth.

Application

Please submit:

• Updated CV
• Current location
• Earliest availability
• Expected salary

Why Join Palomba General Trading?

Join a growing international trading company serving customers across the Middle East, Europe and selected global markets. As a Customer Service Specialist (B2B), you will play a key role in delivering excellent customer support, ensuring smooth order execution and strengthening long-term customer relationships.

Palomba General Trading LLC is an equal opportunity employer. All qualified applicants will be considered regardless of gender, age, nationality, ethnicity, religion or disability.