أكاديمية فارس الرياضية تعلن عن وظيفة مدير خدمة العملاء في الرياض

Company Description

Fares Sports Academy specializes in providing professional sports and training services to individuals of all ages and skill levels. With a mission to promote a culture of sports and enhance quality of life, the academy offers diverse programs designed to meet the highest standards of athletic excellence. Certified coaches deliver tailored training experiences to ensure optimal outcomes for participants. Based in Riyadh, the academy is committed to fostering health, well-being, and athletic achievement for the community.

Role Description

This is a full-time, on-site role for a Customer Service Manager based in Riyadh, Saudi Arabia. The Customer Service Manager will oversee daily customer service operations, ensuring high levels of customer satisfaction and support. Responsibilities include managing customer service processes, developing strategies to enhance client relationships, handling customer inquiries, addressing complaints, and analyzing customer feedback to improve service efficiency. The role demands proactive communication, leadership, and a commitment to meeting organizational goals.

Qualifications

• Strong skills in Customer Service Management, Customer Support, and ensuring Customer Satisfaction
• Proficient in Analytical Skills for evaluating customer feedback and improving processes
• Excellent Communication skills to manage customer relations and collaborate with team members
• Proven leadership and organizational abilities to manage customer service operations effectively
• Experience in the sports or training industry is a plus
• Bachelor's degree in Business Administration, Customer Service, or a related field is preferred