ماريوت إكزكوتيف أبارتمنتس تعلن عن وظيفة مساعد تجربة الضيوف في الخبر

Company Description Marriott Executive Apartments, introduced to the Marriott International portfolio in 1997, is the company’s only corporate apartment brand offering upscale residential-style living for extended stays. Properties feature fully furnished studio to three-bedroom apartments with separate bedrooms, dedicated workspaces, full kitchens, and in-unit laundry facilities, creating a home-like environment for executive expats. Each location incorporates local design elements and provides state-of-the-art facilities and technology, complemented by on-site dining, concierge, housekeeping, and fitness services. Regular social events help long-stay guests connect with staff and fellow residents, easing relocation and supporting a sense of community. All properties are located internationally outside North America and are tailored for guests staying 30 or more nights on temporary assignments or relocations.

Role Description The Guest Experience Associate is a full-time, on-site role based in Al Khobar. This role is responsible for welcoming guests, managing check-in and check-out processes, and handling receptionist duties such as answering inquiries, directing calls, and coordinating with other departments. The Guest Experience Associate assists with reservations, updates guest profiles, and supports seamless arrival and departure experiences. Daily responsibilities include responding to guest requests, resolving issues promptly and professionally, and ensuring that service standards and brand guidelines are consistently met. The role collaborates closely with front office, housekeeping, and concierge teams to create personalized, efficient, and memorable stays for long-term residents.

Qualifications

• Strong Communication and interpersonal skills to interact effectively with guests and team members.
• Customer Service and Guest Experience skills to provide responsive, courteous, and personalized support.
• Receptionist Duties and front desk operations experience, including check-in/check-out and handling inquiries.
• Reservations management skills, including booking, modifying, and confirming guest stays with accuracy.
• Proficiency in hotel property management systems and basic computer applications.
• Ability to work rotating shifts, weekends, and holidays as needed in a hospitality environment.
• Strong problem-solving skills and attention to detail, with a focus on maintaining confidentiality and professionalism.
• Previous experience in hotels or serviced apartments is preferred; hospitality or related education is an advantage.
• Fluency in English; additional language skills are beneficial.