وظيفة ممثل خدمة العملاء لدى مرسول في الرياض
Representative, Customer Care
🏢 مرسول (MRSOOL | مرسول)
تفاصيل الوظيفة
مرحباً بك في عالم مرسول! نحن واحدة من أكبر منصات التوصيل في منطقة الشرق الأوسط وشمال أفريقيا، ونبحث عن ممثل خدمة عملاء للانضمام إلى فريقنا في الرياض. ستكون مسؤولاً عن تقديم تجربة ممتازة للعملاء عبر إدارة استفساراتهم وحل مشكلاتهم بكفاءة.
نبذة عن الوظيفة
بصفتك ممثل خدمة عملاء، ستلعب دوراً حيوياً في تقديم تجارب ممتازة للعملاء من خلال إدارة استفسارات العملاء وحل المشكلات بكفاءة. ستعمل بشكل وثيق مع الفرق متعددة الوظائف لضمان سلاسة العمليات ورضا العملاء. تتيح هذه الوظيفة فرصة لإحداث تأثير كبير والمساهمة في نمو ونجاح المنظمة.
المهام والمسؤوليات
- الرد على استفسارات العملاء المتعلقة بالتطبيق والخدمات عبر الهاتف والبريد الإلكتروني والدردشة المباشرة
- حل الشكاوى والمشكلات التي يواجهها العملاء والعمل على إيجاد حلول فعالة وفي الوقت المناسب لضمان رضاهم
- تقديم الدعم الفني للعملاء حول استخدام التطبيق والاستفادة القصوى من الخدمات المتاحة
- متابعة حالة الطلبات ومعالجة أي تأخير أو مشكلات أثناء عملية التوصيل
- مساعدة العملاء في تحديث معلومات حساباتهم أو إجراء التعديلات اللازمة
- تقديم إرشادات للعملاء حول كيفية استخدام التطبيق بكفاءة
- العمل على تحقيق أهداف الأداء مثل وقت الاستجابة ومستويات رضا العملاء ومؤشرات الأداء الرئيسية (KPIs)
- التنسيق مع الفرق الفنية والتوصيل والتسويق لحل أي مشكلات متعلقة بالتطبيق أو التوصيل
- إعداد تقارير الأداء من خلال تسجيل وتوثيق تفاعلات العملاء وإعداد تقارير دورية حول المشكلات المتكررة أو اقتراحات التحسين
- تقديم اقتراحات لتحسين الخدمة والمساهمة بأفكار مبتكرة لتعزيز تجربة المستخدم
الشروط والمتطلبات
- المؤهل: دبلوم أو درجة البكالوريوس في مجال ذي صلة
- الخبرة: سنة واحدة على الأقل من الخبرة في خدمة العملاء، ويفضل في تطبيقات التوصيل أو قطاع التكنولوجيا
المهارات المطلوبة
- مهارات تواصل قوية، شفهياً وكتابياً
- إتقان استخدام تطبيقات الحاسوب وبرامج إدارة علاقات العملاء (CRM)
- القدرة على العمل تحت الضغط وحل المشكلات بسرعة وكفاءة
- مهارات قوية في تعدد المهام مع القدرة على التعامل مع عدة استفسارات في وقت واحد
المزايا
- بيئة عمل شاملة ومتنوعة تقدّر الابتكار وتوفر المرونة
- حزمة تعويضات تنافسية تشمل خيارات الأسهم المحتملة، بالإضافة إلى عمولة/حوافز قائمة على الأداء تكافئ إنجازاتك
- التطوير الشخصي والمهني من خلال تدريب منتظم ومنحة تعليمية سنوية لتطوير مسيرتك المهنية في بيئة ديناميكية سريعة الوتيرة
- درجة من الاستقلالية في دورك مع دعم إرشادي وأهداف طموحة تدفع نجاحك الشخصي ونمو الشركة
- ساعات العمل: 5 أيام في الأسبوع، 8 ساعات عمل وساعة استراحة للغداء
عرض النص الأصلي للإعلان
Who Are We❓
Step into the world of Mrsool ,where convenience meets innovation! As one of the largest delivery platforms in the Middle East and North Africa (MENA) region, Mrsool has captivated users with its unique and seamless experience, earning it the highest ratings among all major delivery platforms on both Apple's App Store and Google's Play Store.
What sets Mrsool apart is its commitment to providing an unmatched "order anything from anywhere" experience. Using Generative AI, we analyze customer instructions in real-time and search across 100,000+ restaurants and stores to find exactly what they need. Our cutting-edge technology, combined with a vast fleet of dedicated on-demand couriers, ensures fast and reliable delivery no matter how far or remote the location may be.
But don't just take our word for it Mrsool is consistently rated among the highest of all major delivery platforms, earning top reviews on both the Apple App Store and Google Play Store. Our commitment to a flawless, personalized experience has earned the trust of millions across the region, making Mrsool the go-to delivery app for a generation that demands both convenience and excellence.
Whether it's a late-night craving, a forgotten item, or a special gift for a loved one, Mrsool is here to deliver, quite literally. We take pride in the convenience we offer, empowering you to get what you need when you need it, all at the tap of a button.
The Job in a Nutshell💡
Customer Service Representative with expertise in customer support and problem-solving to join our team. As a Customer Service Representative, you will play a vital role in delivering excellent customer experiences, by managing customer inquiries and resolving issues efficiently. You will collaborate closely with cross-functional teams to ensure smooth operations and customer satisfaction. This position offers an opportunity to make a significant impact and contribute to the growth and success of the organization.
If you're eager to take on this rewarding opportunity, we'd love to hear from you. Apply today!
What You Will Do💡
What Are We Looking For❓
Qualifications:
What We Offer You❗
Step into the world of Mrsool ,where convenience meets innovation! As one of the largest delivery platforms in the Middle East and North Africa (MENA) region, Mrsool has captivated users with its unique and seamless experience, earning it the highest ratings among all major delivery platforms on both Apple's App Store and Google's Play Store.
What sets Mrsool apart is its commitment to providing an unmatched "order anything from anywhere" experience. Using Generative AI, we analyze customer instructions in real-time and search across 100,000+ restaurants and stores to find exactly what they need. Our cutting-edge technology, combined with a vast fleet of dedicated on-demand couriers, ensures fast and reliable delivery no matter how far or remote the location may be.
But don't just take our word for it Mrsool is consistently rated among the highest of all major delivery platforms, earning top reviews on both the Apple App Store and Google Play Store. Our commitment to a flawless, personalized experience has earned the trust of millions across the region, making Mrsool the go-to delivery app for a generation that demands both convenience and excellence.
Whether it's a late-night craving, a forgotten item, or a special gift for a loved one, Mrsool is here to deliver, quite literally. We take pride in the convenience we offer, empowering you to get what you need when you need it, all at the tap of a button.
The Job in a Nutshell💡
Customer Service Representative with expertise in customer support and problem-solving to join our team. As a Customer Service Representative, you will play a vital role in delivering excellent customer experiences, by managing customer inquiries and resolving issues efficiently. You will collaborate closely with cross-functional teams to ensure smooth operations and customer satisfaction. This position offers an opportunity to make a significant impact and contribute to the growth and success of the organization.
If you're eager to take on this rewarding opportunity, we'd love to hear from you. Apply today!
What You Will Do💡
- Respond to Inquiries: Answer customer inquiries related to the app and services through phone, email, and live chat
- Problem Solving: Handle complaints and issues customers face, working to find effective and timely solutions to ensure customer satisfaction
- Provide Support: Assist customers with technical support on using the app and making the most of available services
- Order Follow-up: Track the status of orders and address any delays or issues during the delivery process
- Account Management: Help customers update their account information or make necessary adjustments
- Customer Guidance: Provide customers with guidance on how to use the app efficiently
- Achieve Service Goals: Work towards meeting performance objectives such as response time, customer satisfaction levels, and key performance indicators (KPIs)
- Collaboration with Other Teams: Coordinate with the technical, shipping, and marketing teams to resolve any app or delivery-related issues
- Prepare Performance Reports: Record and document customer interactions and create regular reports on recurring issues or improvement suggestions
- Enhance Customer Experience: Provide suggestions for service improvements and contribute innovative ideas to enhance the user experience
What Are We Looking For❓
Qualifications:
- Education: A diploma or bachelor's degree in a related field
- Experience: At least one year of experience in customer service, preferably in delivery apps or the tech industry
- Skills:
- Strong communication skills, both verbal and written
- Proficiency in using computer applications and CRM software
- Abilities:
- Ability to work under pressure and resolve issues quickly and efficiently
- Strong multitasking abilities with the capability to handle multiple inquiries at the same time
What We Offer You❗
- Inclusive and Diverse Environment: We foster an inclusive and diverse workplace that values innovation and provides flexibility.
- Competitive Compensation: Our compensation packages are competitive and include potential share options. Additionally, you will benefit from a performance-based commission/ incentive structure, rewarding your achievements
- Personal Growth and Development: We are committed to your professional development, offering regular training and an annual learning stipend to help you advance your career in a fast-paced, dynamic environment
- Autonomy and Mentorship: You'll enjoy a degree of autonomy in your role, supported by mentorship and ambitious goals that drive both your personal success and the company's growth
المصدر: LinkedIn - أُضيفت للموقع في 30 يونيو 2026