وظيفة مدير نمو لدى SKYFive.Arabia في الرياض

We're Hiring | Growth Manager | Riyadh, Saudi Arabia

At SkyFive Arabia, we're redefining the future of inflight connectivity by bringing seamless broadband experiences to airline passengers across the region.

We're looking for an experienced Growth Manager who combines analytical thinking with commercial creativity and has a passion for understanding customer behaviour.

Role objective

The primary objective of this role is to maximize passenger revenue by improving:

• Take-Up Rate
• Conversion
• Average price realized
• Cohort retention and repeat usage
• Customer satisfaction and advocacy

This role also supports SkyFive in defining, measuring and improving product-market fit as the business moves from early users to broader mainstream passenger adoption.

Key responsibilities

• Study passenger behavior across routes, countries, travel purpose, customer segments and other relevant dimensions.
• Build and continuously refine practical passenger personas that capture needs, wants, demand patterns, pain points, buying barriers and willingness to pay.
• Track and analyze the full passenger journey, from awareness and portal visit through purchase, usage, repeat purchase, retention and advocacy.
• Design and run structured growth experiments across pricing, packaging, onboarding, messaging, bundles, offers, channel mix and user journeys.
• Conduct customer interviews, surveys, pricing studies and market research to identify adoption barriers and revenue improvement opportunities.
• Analyze cohort behavior to understand what drives conversion, stickiness, churn, long-term usage and repeat purchase.
• Develop segmentation models to prioritize the highest-value passenger groups, routes and use cases.
• Partner with product teams to turn passenger insight into roadmap priorities that strengthen product-market fit.
• Work with commercial and operations teams to improve funnel efficiency, customer experience and revenue outcomes.
• Use data and AI tools to generate insights quickly and convert them into clear recommendations for management.
• Build and maintain dashboards covering TUR%, conversion, revenue, cohort retention, repeat usage and customer satisfaction.
• Publish regular passenger insight reports and strategic growth recommendations.
• Help build a disciplined test-and-learn culture with fast feedback loops and measurable commercial outcomes.

Deliverables and ownership

The Growth Manager will own or directly drive the following outputs:

• Passenger personas
• Customer journey maps
• Pricing recommendations
• Growth experiments and experiment readouts
• Product-market fit insight frameworks
• Cohort retention and repeat-usage analysis
• Passenger intelligence reports
• Revenue improvement recommendations
• Weekly and monthly executive dashboards

Success measures

• Success in this role will be measured quarterly against annual OKRs, including:
• Validated passenger personas covering at least 90% of priority passenger segments within agreed timelines.
• Completion of customer research across priority routes and markets.
• At least 12 pricing or growth experiments per year, with at least 50% delivering measurable improvements in TUR%, conversion, passenger revenue or cohort retention.
• A clear and continuously improving view of product-market fit using cohort retention, repeat purchase, usage frequency, customer satisfaction and willingness to recommend.
• Monthly passenger insight reports and quarterly strategic growth recommendations.
• Weekly executive dashboards with data-driven management recommendations.

Candidate profile

The right candidate will not think like a traditional market researcher. This person will think like a commercial detective: constantly asking why one passenger bought, why another ignored the offer, whether pricing is too high, which offer feels irresistible, what makes the experience frustrating and what will make that passenger come back.

The role requires someone who is analytical, commercially minded, highly structured and comfortable operating in a fast-paced environment where answers are not always obvious. Strong communication skills, executive presence and the ability to influence product, commercial and operational stakeholders are essential.

Required qualifications

• Bachelor's or Master's degree in Business, Economics, Marketing, Engineering, Data Analytics or a related discipline.
• 5-8 years of relevant experience in Growth, Product Management, Consumer Analytics, Customer Insights, Market Research, Strategy Consulting, Digital Products, Telecommunications, Aviation, TravelTech or another consumer-focused, data-driven business.
• Proven experience turning data and customer insight into measurable growth actions and business outcomes.
• Strong background in cohort analysis, funnel optimization, retention strategy and experimentation.
• Experience working cross-functionally with product, sales, operations and leadership teams.
• Strong analytical and structured thinking.
• Advanced use of AI tools for research, analysis and productivity.
• Ability to convert complex data into simple commercial insights and clear recommendations.
• Strong Excel and PowerPoint skills.
• Fluency in English; Arabic is an advantage.

Preferred background

• Experience in inflight connectivity, air-to-ground, aviation, telecom, mobility, travel or adjacent infrastructure businesses.
• Familiarity with pricing strategy, customer segmentation, go-to-market design and digital customer journeys.
• Experience in a startup, early-stage growth business or transformation environment.
• Comfort working in ambiguous environments where product-market fit is still being defined.

What success looks like

A successful Growth Manager will help SkyFive build a repeatable growth engine supported by disciplined experimentation, passenger insight and clear commercial action. The result should be higher passenger adoption, better pricing, stronger cohort retention, improved repeat usage, stronger product-market fit and ultimately higher passenger revenue.

If you're excited about building the growth engine for one of the most innovative connectivity businesses in aviation, we'd love to hear from you.

Feel free to share this opportunity with your network if someone comes to mind.

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