وظيفة مهندس دعم فني لدى ABYAT في المدينة

Join the Team at ABYAT - Your Gateway to Retail Excellence!

About us:

Are you ready to be part of the largest retail store in the Middle East? ABYAT, spanning an impressive 22,000 square meters and offering over 22,000 products, is your one-stop destination for all things home improvement and more. From elegant tiles and captivating wallpapers to state-of-the-art lighting solutions and stylish kitchen fixtures, we pride ourselves on offering a diverse array of top-quality products under one roof.

Established locally with a vision for excellence, ABYAT has been setting benchmarks since its inception in September 2005. With an unwavering focus on our customers, we've crafted an experience that revolves around their needs, from our meticulously designed store layouts to our unparalleled service offerings.

Expanding beyond our roots in Kuwait, ABYAT is now making waves in Saudi Arabia and setting our sights on Qatar and the UAE. As we continue to grow, we're seeking passionate individuals to join our dynamic team and contribute to our journey of success.

Position: Technical Support Engineer

Job Location: Al Madinah, KSA

Type: Full-time

Role Purpose:

We are looking for a proactive Technical Support Engineer to join our Technology Infrastructure team. In this role, you will provide first-line technical support across our retail stores and corporate offices, ensuring the availability and reliability of end-user devices, Microsoft 365 services, POS systems, and IT infrastructure. You will troubleshoot technical issues, support users, manage IT service requests, and contribute to maintaining a stable and efficient IT environment.

Duties and Responsibilities:

• Provide first-line technical support for hardware, software, Windows operating systems, and peripheral devices.
• Troubleshoot and resolve end-user issues while delivering excellent customer service.
• Administer Active Directory, including user account creation, modification, and access management.
• Support Microsoft 365 applications, including Outlook, Teams, and Microsoft Office.
• Troubleshoot networking issues involving TCP/IP, DNS, DHCP, LAN, WAN, and Wi-Fi connectivity.
• Support retail technology, including POS terminals, barcode scanners, receipt printers, and related hardware.
• Manage incidents and service requests using the IT ticketing system.
• Maintain accurate documentation of incidents, resolutions, and technical procedures.
• Coordinate with internal teams and external vendors to resolve technical issues.
• Escalate complex issues when necessary while ensuring timely resolution.

Qualifications and Requirements:

• Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related field.
• 1 - 5 years of experience in Technical Support, IT Support, Helpdesk, or Service Desk.
• Experience with Active Directory and Microsoft 365 administration.
• Strong knowledge of Windows operating systems and hardware troubleshooting.
• Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, LAN/WAN, and wireless networking.
• Experience using ITSM or ticketing systems.
• Experience supporting POS systems and retail technology is an advantage.
• Retail or multi-site support experience is preferred.
• Arabic language proficiency is mandatory.
• Valid KSA driving license is required.

** We carefully review all applications; however, only candidates who meet the specified requirements will be contacted for further consideration. We sincerely appreciate your interest and understanding. **