منصة مدارس تعلن عن وظيفة مستشار تعليمي في الرياض

Job Title: Educational Consultant (Saudi National)

Location: Riyadh, Saudi Arabia

Employment Type: Full-time

About the Role

We are looking for a passionate and customer-focused Educational Consultant to help parents make informed decisions when selecting the right school for their children.

The Educational Consultant will engage with parents who have already shown interest through our platform or marketing campaigns, understand their educational goals and preferences, and recommend the most suitable partner schools based on their needs. The role combines educational guidance, relationship management, and consultative sales to ensure an outstanding customer experience while supporting our partner schools.

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Key Responsibilities

• Contact parents through phone calls, WhatsApp, and other communication channels following inbound inquiries.

• Understand each family’s educational needs, priorities, budget, preferred location, curriculum, and student requirements.

• Recommend the most suitable partner schools based on parents’ expectations and the schools’ offerings.

• Provide accurate information about schools, admission processes, tuition fees, and available services.

• Build trust with parents by delivering professional, unbiased, and personalized educational advice.

• Follow up with parents throughout their decision-making journey until enrollment is completed.

• Maintain accurate records of all interactions, activities, and opportunities in the CRM system.

• Coordinate with partner schools regarding availability, admission requirements, and application status.

• Achieve individual KPIs related to response time, conversion rate, customer satisfaction, and enrollments.

• Ensure a high-quality customer experience at every stage of the parent journey.

• Stay updated on partner schools, educational programs, and admission policies.

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Qualifications

• Saudi National (Required).

• Bachelor’s degree in Business Administration, Education, Marketing, or a related field.

• Previous experience in customer service, admissions, education, sales, telesales, or educational consulting is preferred.

• Experience working with CRM systems (such as Salesforce, HubSpot, Zoho, Odoo, or similar).

• Proficiency in Microsoft Office applications.

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Required Skills

• Excellent communication and interpersonal skills.

• Strong telephone communication and active listening skills.

• Consultative selling and persuasion skills.

• Ability to understand customer needs and provide tailored recommendations.

• Strong relationship-building and customer engagement skills.

• Problem-solving and decision-making abilities.

• Ability to manage multiple leads and follow-ups effectively.

• High attention to detail and strong organizational skills.

• Professional, empathetic, and customer-centric mindset.

• Fluency in Arabic and good command of English.

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Key Performance Indicators (KPIs)

• Number of parents contacted.

• Lead response time.

• Parent-to-school referral conversion rate.

• Enrollment conversion rate.

• CRM data accuracy and follow-up compliance.

• Customer satisfaction (CSAT).

• Monthly enrollment targets achieved.

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Preferred Candidate Profile

The ideal candidate is someone who enjoys helping families make important educational decisions, communicates confidently over the phone, builds trust quickly, and can balance a consultative approach with achieving enrollment targets. They are organized, technology-savvy, comfortable using CRM systems, and passionate about delivering an exceptional customer experience.