مدير عمليات

| Operations Manager

SHOR is seeking an experienced Operations Manager to lead and optimize our day-to-day operations across healthcare services, customer experience, and business functions.

Key Responsibilities:

• Lead and oversee daily operational activities across all departments.

• Manage and coordinate healthcare providers, ensuring quality, compliance, and service excellence.

• Supervise customer service and reception teams, establishing performance standards and operational workflows.

• Oversee call center and communication channels, including phone, WhatsApp, and patient support operations.

• Manage relationships with marketing and social media agencies, ensuring alignment with business objectives and performance targets.

• Develop, implement, and continuously improve operational policies, procedures, and guidelines across the organization.

• Establish KPIs, monitor performance, and drive operational efficiency.

• Enhance the patient journey and ensure an exceptional customer experience.

• Coordinate cross-functional initiatives between operations, technology, marketing, and clinical teams.

• Prepare operational reports and strategic recommendations for executive leadership.

• Build scalable processes and operational structures to support company growth.

Requirements:

• Proven experience in Operations Management, preferably within healthcare, digital health, telemedicine, or service-based organizations.

• Strong experience managing healthcare professionals, customer service teams, and operational staff.

• Solid understanding of call center operations, customer support workflows, and communication management.

• Experience working with marketing and social media agencies and managing external vendors.

• Demonstrated ability to develop SOPs, policies, operational frameworks, and governance structures.

• Strong leadership, problem-solving, and organizational skills.

• Ability to work in a fast-paced, growth-oriented environment.

📍 Location: Riyadh, Saudi Arabia

If you are passionate about building scalable operations, leading high-performing teams, and shaping the future of digital healthcare, we would love to hear from you.