وظيفة مستشار عملاء أول لدى Trafalgar Luxury Group بجدة

The Senior Client Advisor is responsible for delivering an exceptional luxury client experience while driving sales performance and building long-term client relationships. This role serves as a role model within the boutique by demonstrating excellence in clienteling, product knowledge, and operational standards, while supporting the Boutique Manager in achieving business objectives.

Key Responsibilities

• Achieve individual sales targets and contribute to the overall boutique performance.
• Deliver an outstanding luxury client experience by understanding clients' needs and providing personalized recommendations.
• Build, develop, and maintain a loyal client portfolio through proactive clienteling, follow-ups, appointments, and after-sales service.
• Actively identify and develop new business opportunities to expand the client base.
• Demonstrate expert knowledge of the brand, product collections, heritage, and craftsmanship.
• Support and mentor Client Advisors by sharing best practices and promoting a high-performance culture.
• Assist the Boutique Manager in daily boutique operations and ensure the highest standards of presentation and service.
• Organize and support client events, private appointments, and CRM initiatives to strengthen customer relationships.
• Ensure accurate stock handling, inventory control, merchandising standards, and compliance with company policies.
• Prepare sales reports and maintain accurate client and sales records.
• Handle client concerns professionally, ensuring prompt and effective resolution.

Reporting Line

Reports directly to the Boutique Manager.

Qualifications & Requirements

• Minimum 3-5 years of experience in luxury retail, fine jewelry, watches, or premium fashion.
• Proven track record of achieving and exceeding sales targets.
• Strong clienteling skills with the ability to build lasting customer relationships.
• Excellent communication, interpersonal, and presentation skills.
• Passion for luxury products and delivering exceptional customer experiences.
• Strong organizational skills with the ability to manage multiple priorities.
• Proficiency in Microsoft Office and CRM/POS systems.
• Professional appearance, positive attitude, and ability to work collaboratively in a team environment.