وظيفة أخصائي دعم فني لدى IT Pillars في الرياض

Job Summary

We're looking for a Technical Support Specialist to join our growing team and provide exceptional technical support to our clients.

Key Responsibilities:

• Respond to client support tickets and provide accurate, timely solutions.
• Troubleshoot and resolve technical issues remotely.
• Collaborate with internal teams to resolve complex problems.
• Train users on new system features and updates.
• Document support activities and maintain solution records.

Qualifications:

• 2-4 years in technical support, preferably in ITSM or ITIL environments.
• Strong troubleshooting and communication skills.
• Experience with ITSM tools (e.g., ManageEngine ServiceDesk Plus, ServiceNow, Jira Service Management, or similar platforms).
• Knowledge of IT infrastructure (Servers, Domains, Active Directory, Networks, DNS/DHCP, etc.).
• Customer-oriented with high attention to detail.