فندق دلتا جدة السلام يعلن عن وظيفة مشرف خدمة الضيوف في جدة

Company Description Delta Hotels by Marriott Jeddah Al Salam is a stylish hotel offering contemporary rooms and suites designed for comfort and convenience. The property features refined dining venues, a spa, swimming pool, and fitness center that cater to both business and leisure travelers. Guests benefit from expansive meeting and event spaces, including a grand ballroom suitable for conferences, celebrations, and corporate functions. The hotel’s modern facilities and service standards provide a dynamic environment for hospitality professionals seeking career growth.

Role Description The Team Supervisor is a full-time, on-site role based at Delta Hotels by Marriott Jeddah Al Salam in Jeddah. This role oversees daily operations for the assigned team, ensuring service standards are met and guests receive a consistently high-quality experience. Responsibilities include supervising team members on shift, coordinating task assignments, monitoring performance, and providing coaching and support. The Team Supervisor collaborates with other departments to resolve guest issues, improve workflows, and maintain a safe and efficient work environment. The role also involves reporting operational updates to management, assisting with training, and supporting continuous improvement initiatives.

Qualifications

• Demonstrated leadership and team supervision skills, including task delegation, performance monitoring, and staff coaching.
• Strong customer service and guest relations skills, with the ability to handle inquiries, resolve issues, and maintain professional communication.
• Organizational and time management skills to coordinate daily operations, schedules, and workflow in a fast-paced environment.
• Problem-solving and decision-making skills, with a focus on practical solutions and maintaining service quality.
• Effective verbal and written communication skills in English; proficiency in additional languages, such as Arabic, is an advantage.
• Previous experience in hospitality or hotel operations, ideally in a supervisory or team lead position.
• Knowledge of basic hotel procedures and standards, including safety, cleanliness, and guest service protocols.
• Ability to work flexible hours, including weekends and holidays, as required by hotel operations.
• Diploma or degree in Hospitality Management, Business, or a related field is preferred, or equivalent relevant experience.