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IT Operations Specialist

Role Summary

The IT Operations Specialist operates within a lean technology environment and is responsible for the administration, support, maintenance, and operations of the technology infrastructure, systems, and services.

Responsibilities:

Systems & Server Administration

• Administer and maintain servers, virtual machines, Microsoft Entra ID, Microsoft 365, backups, and related systems.
• Manage Windows Server services including Active Directory, DNS, DHCP, IIS, Group Policy, and identity management.
• Manage backup, recovery, and business continuity systems to ensure service availability and data protection.

Support Services

·        Provide technical support for end-user devices, software applications, and connectivity issues.

·        Manage endpoint devices, user accounts, permissions, access requests, and meeting room technologies.

·        Support onboarding and offboarding activities, including user provisioning and equipment allocation.

·        Perform lifecycle management of IT assets, including inventory tracking, allocation, maintenance, replacement and disposal.

Infrastructure & Communications

• Administer and maintain network infrastructure, including firewalls, routers, switches, wireless networks, and Cisco Unified Communications.
• Troubleshoot network and connectivity issues and maintain infrastructure documentation.

·        Support server room operations and coordinate with vendors for infrastructure maintenance, deployments, and technical escalations.

Qualification

• Bachelor’s degree in information technology, Computer Engineering, Computer Science, or a related field.
• 2+ years of experience in IT Operations, Systems Administration, Infrastructure Operations, or Network Administration.
• Experience with Microsoft 365, Windows Server, Active Directory, and Cisco networking technologies.
• Relevant Microsoft, Cisco, Azure, or equivalent certifications are preferred.

Key Skills

• Windows Server & Virtualization Platforms
• Microsoft Entra ID / Microsoft 365
• Cisco Networking & Unified Communications
• Backup, Recovery Endpoint Management
• AV & Video Conferencing Technologies
• Troubleshooting & Problem Solving

·        Technical Documentation

·        Vendor Coordination & IT Asset Management

* Proficiency in English is required