Redington Middle East تعلن عن وظيفة مدير خدمات المبيعات الإقليمي في الرياض

Country Services Sales Manager - KSA

(IT Professional Services & Lifecycle Services / PAC)

Location: Saudi Arabia

Role Type: Hybrid (Individual Contributor + Leadership)

The Country Services Sales Manager will drive profitable growth of the Professional Services and PAC (Parts, Accessories & Care Packs) business across Saudi Arabia. The role is responsible for achieving country revenue and margin targets by developing opportunities across Enterprise, SMB, Channel Partners, and OEM Vendors.

This position owns the complete services sales lifecycle-from pipeline generation and partner enablement to commercial negotiations and successful deal closure-while ensuring exceptional customer experience and strong commercial governance.

Key Responsibilities

1. Professional Services & PAC Business Growth

• Own the country-level Professional Services and PAC revenue and margin targets.
• Drive sales of Professional Services, Annual Maintenance Contracts (AMC), OEM Support Services, Care Packs, and Parts business.
• Develop and execute strategies to grow the overall services business.

2. Enterprise, SMB & Vendor Management

• Manage and grow strategic Enterprise services opportunities.
• Drive services business through Enterprise, SMB, Channel Partners, and Distributors.
• Build strong relationships with OEM vendors and align on services go-to-market (GTM) initiatives.

3. Pipeline Management & Forecasting

• Build, maintain, and manage a healthy sales pipeline using CRM tools.
• Ensure accurate monthly, quarterly, and annual sales forecasts.
• Track pipeline conversion and implement actions to achieve sales targets.

4. Channel & Partner Enablement

• Enable partners on Professional Services, Care Packs, renewals, and service offerings.
• Develop joint business plans and drive partner productivity.
• Increase partner-led services revenue through regular engagement and training.

5. Commercial & Deal Governance

• Support complex service opportunities, bids, tenders, contract negotiations, and renewals.
• Ensure compliance with pricing policies, commercial approvals, and contractual requirements.
• Work closely with internal stakeholders to maximize deal profitability.

6. Cross-Functional Collaboration

• Collaborate with Service Delivery, Distribution, Finance, Marketing, and Vendor teams to ensure successful project execution.
• Maintain high levels of customer satisfaction through effective planning and SLA adherence.
• Support continuous improvement initiatives across the services business.

Key Performance Indicators (KPIs)

• Achievement of Professional Services, AMC, PAC, and Parts revenue targets.
• Gross margin achievement.
• Pipeline coverage and forecast accuracy.
• Services win rate and conversion ratio.
• Vendor and partner-led services revenue growth.
• Customer retention and customer satisfaction.
• Partner productivity and engagement.

Qualifications & Experience

• Bachelor's degree in Business, Engineering, Information Technology, or a related field (MBA preferred).
• Minimum 6 years of experience in IT Professional Services, OEM Services, Lifecycle Services, or Technology Solutions sales.
• Proven track record of achieving services sales targets within Enterprise and Channel environments.
• Experience working with OEMs, IT distributors, and channel partners.
• Strong commercial acumen, forecasting, negotiation, and stakeholder management skills.
• Excellent communication and presentation skills.
• Fluent in English; Arabic is an advantage.