Ten Lifestyle Group تعلن عن وظيفة رئيس قسم تسليم الخدمات في الرياض
🏢 Ten Lifestyle Group
وظيفة مستشار سفر فاخر (ناطق بالعربية) لدى Ten Lifestyle Group في الرياض
Luxury Travel Consultant - Arabic Speaking | Overnight
🏢 Ten Lifestyle Group
تفاصيل الوظيفة
تسعى Ten Lifestyle Group، الشركة العالمية الرائدة في خدمات نمط الحياة والسفر الفاخر، إلى تعيين مستشار سفر فاخر مخصص باللغة العربية (المناوبة الليلية) للانضمام إلى فريقها في الرياض، المملكة العربية السعودية.
المهام والمسؤوليات
- العمل كنقطة اتصال أولى للعملاء المميزين، وتقديم خدمة عملاء عالية الجودة خلال ساعات المناوبة الليلية.
- تقديم المشورة للعملاء المميزين عبر الهاتف والبريد الإلكتروني باللغتين العربية والإنجليزية.
- معالجة طلبات العملاء من البداية إلى النهاية، من إعداد العروض وصولاً إلى الفوترة، بما في ذلك ترتيبات السفر الفردية وحجوزات المطاعم والأندية، وتنظيم الهدايا، والتذاكر (الرياضية والثقافية)، وحجوزات السبا واللياقة البدنية، واستئجار اليخوت، والزهور، والنقل، والجولات السياحية، والخدمات ذات الصلة.
- إجراء الحجوزات مع المطاعم وشركات الطيران والفنادق ووكالات إدارة الوجهات السياحية.
- إعداد عروض سفر مخصصة ووثائق السفر، وإنشاء خطط رحلات مفصلة، وإدارة طلبات التأشيرات، وجميع العمليات الإدارية ذات الصلة.
- إطلاع العملاء وتحفيزهم بشكل استباقي على العروض الترويجية والفعاليات الحصرية، وضمان استفادتهم من الفرص الفريدة والمختارة بعناية.
الشروط والمتطلبات
- إجادة ممتازة للغة العربية والإنجليزية كتابةً وتحدثًا (C2 وفقًا للإطار الأوروبي المرجعي المشترك للغات).
- مؤهل جامعي أو تدريب معادل، ويفضل في مجال السياحة.
- عدة سنوات من الخبرة المهنية في صناعة السفر، أو لدى منظم رحلات سياحية، أو في وكالة سفر، أو 3 سنوات على الأقل من الخبرة المهنية في مجال الكونسيرج الفاخر، أو الضيافة، أو خدمة العملاء الراقية.
- معرفة ممتازة بالوجهات العالمية.
- شغف قوي بكل ما يتعلق بالسفر وأسلوب الحياة الفاخر، بما في ذلك فن الطهي والفعاليات والثقافة.
- التوجه نحو الخدمة، والمرونة، والقدرة على العمل تحت الضغط.
- موقف إيجابي والتطابق مع قيم Ten Lifestyle Group.
- مهارات اتصال ممتازة.
- تقدير الخدمة الاستثنائية والعيش وفق هذا المبدأ.
- التفرغ الكامل للعمل (40 ساعة أسبوعيًا) في مناوبات ليلية دائمة بين الساعة 20:00 و10:00 بتوقيت الرياض المحلي، من الاثنين إلى الأحد بنظام المناوبات المتناوبة.
المزايا
- راتب تنافسي حسب الخبرة، بالإضافة إلى مكافأة تعتمد على الأداء.
- إجازة مدفوعة الأجر، بما في ذلك يوم مدفوع سنويًا للتطوع لصالح قضية خيرية مهمة للموظف.
- إجازة تفرغ مدفوعة لمدة شهر واحد بعد كل 5 سنوات من الخدمة، دون استنزاف الإجازة السنوية.
- برنامج مكافآت الولاء (Ten Loyalty Rewards) الذي يتضمن مكافأة وهدية شكرًا لكونك جزءًا من Ten.
- إمكانية السفر والعمل من أي مكان في العالم (إجازة العمل عن بُعد).
- خصومات للموظفين على السفر والترفيه كما يتمتع بها أعضاء عملائنا.
- الانضمام إلى فريق عالمي وديناميكي وشامل، مع تنوع في جوهره.
- فرص مهنية حقيقية ضمن شركة ديناميكية دولية.
عرض النص الأصلي للإعلان
To complement our team in the Kingdom of Saudi Arabia, we are looking for an Arabic-speaking Dedicated Luxury Travel Consultant in the area of Luxury Lifestyle Management to cover our overnight shifts.
Ten Group is the global leader in lifestyle and travel services. Since 1998, our personalized, world-class and expert service has enabled world-renowned companies to achieve maximum customer satisfaction and retention. Today, we work with more than 50 global companies and serve millions of customers in over 52 countries from 22 select locations in major financial capitals worldwide.
Overview of responsibilities:
Your Profile:
Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also through annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way to support development.
Rewards designed around you:
Ten Lifestyle Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Net Worth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.
We deliver our service through a combination of Ten's proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.
Commitment to Diversity
We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.
"Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes."
Please have a look our video!
Ten Group is the global leader in lifestyle and travel services. Since 1998, our personalized, world-class and expert service has enabled world-renowned companies to achieve maximum customer satisfaction and retention. Today, we work with more than 50 global companies and serve millions of customers in over 52 countries from 22 select locations in major financial capitals worldwide.
Overview of responsibilities:
- Act as the first point of contact for our premium customers, delivering high-quality customer service during overnight hours.
- Advise premium customers via phone and email in Arabic and English.
- Process customer requests end-to-end, from offer preparation through to billing, including individual travel arrangements as well as restaurant and club reservations, gift organization, tickets (sports and cultural events), spa and fitness bookings, yacht charters, flowers, transport, sightseeing, and related services.
- Make reservations with restaurants, airlines, hotels, and destination management agencies.
- Prepare tailor-made travel offers and documents, create detailed itineraries, manage visa applications, and handle all related administrative processes.
- Proactively inform and inspire customers about exclusive promotions and events, ensuring they benefit from unique and curated opportunities
Your Profile:
- You have excellent language skills in professional Arabic and English, in written and spoken (C2 according to The Common European Framework).
- Have completed tertiary qualification or equivalent training, ideally in the field of tourism.
- Have several years of professional experience in the travel industry, a tour operator or in a travel agency, or at least 3 years of professional experience in luxury concierge, hospitality or high-end customer service.
- Have excellent global destination knowledge.
- Have a strong passion for everything related to travel and the luxury lifestyle, including gastronomy, events and culture.
- Are service-oriented, flexible and able to work under pressure.
- Have a positive attitude and identify with Ten Group values.
- Have excellent communication skills.
- Value exceptional service and live by this motto.
- Are available on a full-time basis (40hrs per week) working permanent night shifts between 20:00 - 10:00 hours local Riyadh time, Monday to Sunday on a rotational shift basis
Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also through annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way to support development.
Rewards designed around you:
- A competitive salary depending on experience, plus a performance-based bonus.
- Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
- Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
- Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
- Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
- Employee Discounts. Access to lots of great travel and entertainment discounts as our clients' members would!
- Be part of our global, dynamic, and inclusive Team, with diversity at its core.
- Genuine career opportunities within a dynamic and international company.
Ten Lifestyle Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Net Worth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.
We deliver our service through a combination of Ten's proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.
Commitment to Diversity
We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.
"Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes."
Please have a look our video!
المصدر: LinkedIn - أُضيفت للموقع في 8 يوليو 2026
وظائف أخرى لدى Ten Lifestyle Group
Ten Lifestyle Group تعلن عن وظيفة مدير فريق تقديم الخدمات - السفر ونمط الحياة في الرياض
🏢 Ten Lifestyle Group