وظيفة أخصائي خدمة عملاء لدى APSG Group في مكة وجدة

Responsibilities:

• Welcome and greet customers, and determine the appropriate way to handle their requests
• Respond to customer inquiries and provide the required information
• Follow up on customer requests received through various systems
• Handle complaints and follow up until resolution
• Record and update customer data in approved systems and collect related statistics
• Escalate recurring issues and observations to the relevant departments, follow up on them, and update the customer
• Comply with defined KPIs and service level standards

Skills and Requirements:

• Diploma or Bachelor’s degree in a relevant field
• Excellent verbal and written communication skills
• Ability to deal with customers and solve problems effectively
• Proficiency in using computers and Microsoft Office applications
• Ability to work under pressure and manage time efficiently
• Previous experience in customer service or call centers is preferred

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