وظيفة أخصائي VIC لدى Sartoro Genève في الرياض

As a VIC Specialist, you will be responsible for cultivating and managing a portfolio of high-value clients, also known as Very Important Clients (VICs). You will be the primary point of contact for these clients, providing exceptional customer service, personalized experience, and exclusive access to the brand's offerings, with a specific focus on Statement Creations and Sartoro High Jewelry.

Key Responsibilities:

Client Relationship Management:

• Build and maintain strong relationships with high-value clients, understanding their preferences, needs, and lifestyle.
• Proactively engage with clients through various channels, including in-person meetings, phone calls, emails, and social media, to promote and educate them on the unique features and benefits of these collections.
• Provide personalized services, such as exclusive previews of new Statement Creations and Sartoro High Jewelry, private shopping appointments, and tailored recommendations based on their individual style and preferences.

Sales and Revenue Generation:

• Drive sales and revenue growth by identifying and converting new high-value clients, with a specific focus on promoting and selling Statement Creations and Sartoro High Jewelry.
• Manage and execute sales strategies to maximize revenue from existing clients, emphasizing upselling and cross-selling opportunities within these collections.
• Achieve and exceed sales targets for the assigned client portfolio, with a particular focus on the performance of Statement Creations and Sartoro High Jewelry.

Event Planningand Execution:

• Plan and execute exclusive events, trunk shows, and private viewings for high-value clients, with a strong emphasis on showcasing and promoting Statement Creations and Sartoro High Jewelry.
• Collaborate with cross-functional teams to ensure seamless event execution, highlighting the unique selling points of these collections.

After-Sales Service:

• Provide exceptional after-sales service, including jewelry care, repairs, and alterations, particularly for Statement Creations and Sartoro High Jewelry.
• Handle client inquiries and complaints promptly and professionally, addressing any concerns related to these collections.

Market Knowledge and Trend Analysis:

• Stay updated on industry trends, emerging markets, and competitor activities, with a particular focus on the latest developments in Statement Creations and Sartoro High Jewelry.
• Conduct market research to identify potential high-value clients and their preferences, paying special attention to their interest in these collections.

Team Leadership and Development:

• Mentor and develop the sales team to enhance their skills and knowledge of high-value client management, with a specific focus on Statement Creations and Sartoro High Jewelry.
• Foster a positive and collaborative team culture, encouraging a deep understanding and appreciation of these collections.

Qualifications and Skills:

• Proven experience in luxury retail, preferably in jewelry or high-end fashion, with a strong focus on statement pieces and unique designs.
• Strong understanding of the luxury market and high-net-worth individuals, particularly those with a penchant for exclusive and personalized jewelry.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
• Strong sales and negotiation skills, with the ability to close deals that exceed sales targets and high jewelry collections.
• Exceptional organizational and time management skills.
• Proficiency in CRM software and other relevant tools.
• A passion for luxury goods and a keen eye for detail.
• A professional and polished demeanor.

Additional Requirements:

• Willingness to travel domestically and internationally.
• Flexibility to work irregular hours, including evenings and weekends.