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About Lucidya

Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth.

Unlike platforms that only surface insights and leave the action to you, Lucidya completes the loop with proprietary NLU capabilities developed entirely in-house and trained on millions of multilingual conversations, equipping marketing, support, CX, and research teams to deliver personalized experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value.

Why this role matters

Lucidya is scaling rapidly, and our commercial organisation needs a leader who can help us turn ambitious growth targets into consistent execution.

As our Sales Director, you'll lead a team responsible for winning complex enterprise opportunities across the region. You'll coach, challenge and develop Account Executives, improve sales execution, and build the discipline needed to create predictable, scalable revenue growth.

This role is for someone who enjoys being close to the business. You'll spend time with customers, support your team on strategic deals, and work across the company to continually improve how we sell. Your impact won't just be measured by revenue - it will be reflected in the strength of the team you build and the sales culture you create.

What You'll Do

• Lead, coach and develop a high-performing team of Enterprise Account Executives, helping them consistently exceed their targets.
• Build a culture of accountability, continuous learning and high performance where great salespeople continue to grow.
• Partner with your team on complex enterprise opportunities, helping shape deal strategy and remove obstacles throughout the sales cycle.
• Drive healthy pipeline generation, progression and forecast accuracy so leadership can make confident business decisions.
• Raise the quality of sales execution by improving qualification, opportunity management, CRM hygiene and deal reviews.
• Build trusted relationships with senior customer stakeholders and support commercial negotiations on strategic opportunities.
• Work closely with Marketing, Product, Customer Success and Pre-Sales to improve customer outcomes and commercial performance.
• Use data and market insights to identify opportunities for growth and continuously improve the sales organisation.

What Success Looks Like

Within your first 6 months, you will have:

• Built trust and credibility with your sales team through visible coaching and leadership.
• Established consistent forecasting and pipeline management across the team.
• Improved pipeline quality and sales execution across key opportunities.
• Supported the successful closure of strategic enterprise deals.
• Created a structured coaching cadence that improves individual and team performance.
• Strengthened collaboration between Sales and the wider business.

Requirements

Who You Are

• You have 5+ years of experience leading Enterprise B2B SaaS sales teams in high-growth environments.
• You've consistently delivered or exceeded ambitious revenue targets.
• You're an exceptional sales coach who enjoys developing people as much as closing deals.
• You're comfortable leading from the front and regularly joining customer meetings and strategic deal discussions.
• You understand how to manage complex enterprise sales cycles involving multiple stakeholders and long buying journeys.
• You're commercially minded and use data, forecasting and pipeline insights to drive better decisions.
• You're a strong communicator who builds credibility with customers, executives and cross-functional teams.
• You create high standards while giving direct, constructive feedback that helps people improve.
• You thrive in fast-moving environments where priorities evolve and growth creates new challenges.

What the hiring process will look like

• Stage 1: Introductory conversation with Talent Acquisition.
• Stage 2: Interview with the Chief Commercial Officer.
• Stage 3: Sales leadership case study and presentation.
• Stage 4: Final interview with executive leadership.

Throughout the process, you'll have plenty of opportunities to learn more about Lucidya, the team and the impact you'll have.