ميكو ورلد تعلن عن وظيفة موظف خدمة عملاء VIP في منطقة الجولف في الرياض

Company Description MICO WORLD is an Internet company specializing in the social entertainment industry, offering multiple applications including MICO, YoHo, TopTop, and SUGO. The company has a strong presence in markets such as the Middle East, Southeast Asia, North America, Japan, and Korea. Its products serve users in more than 150 countries and regions worldwide. MICO WORLD has over 200 million registered users globally, reflecting its scale, diversity, and focus on engaging social experiences. Team members join a fast-growing, international environment with opportunities to impact a global user base.

Role Description The VIP Customer Service Golf area role is a full-time, remote position responsible for supporting high-value users with interests in golf-related activities and services. Day-to-day tasks include handling inquiries from VIP customers through multiple communication channels, addressing golf-related questions, and providing guidance on golf equipment or services as needed. The role involves resolving issues promptly, documenting customer interactions, and coordinating with internal teams to improve service quality and user satisfaction. The VIP Customer Service team member will monitor customer feedback, proactively reach out to key users, and maintain strong, professional relationships that enhance loyalty and engagement. This position requires consistent, high-quality service delivery and adherence to MICO WORLD’s standards for confidentiality and professionalism.

Qualifications

• Strong Communication skills, including clear written and verbal interaction with diverse, international customers.
• Practical knowledge of Golf and Golf Equipment to understand and respond to golf-related questions and preferences.
• Basic understanding of Irrigation and golf course maintenance concepts is beneficial for supporting golf-area topics.
• Solid Customer Service skills, with experience in VIP or high-touch service environments preferred.
• Ability to work remotely, manage time effectively, and maintain reliability in a full-time schedule.
• Proficiency in using online customer support tools and CRM systems; experience in internet or social entertainment companies is a plus.
• Strong problem-solving abilities, attention to detail, and a user-focused mindset.
• Relevant education or training in hospitality, sports management, business, or a related field is advantageous.