وظيفة مسؤول الخدمة لدى AQ Energy في الدمام

Job Title: Service Administrator

Department: Operations / Service

Location: Dammam, Kingdom of Saudi Arabia (KSA)

Reports To: Service Manager / Operations Manager

Job Summary

The Service Administrator is responsible for coordinating all administrative activities related to the service department to ensure efficient maintenance, breakdown support, preventive maintenance scheduling, documentation, customer communication, and ERP data management. The role acts as the central coordination point between customers, service engineers, workshop personnel, stores, procurement, and finance to ensure maximum equipment uptime and customer satisfaction.

Key Responsibilities

Service Coordination

• Receive, log, and assign service requests and breakdown calls.
• Coordinate field service technicians based on priority, location, and manpower availability.
• Schedule preventive maintenance (PM/PMS) for rental generators and associated equipment.
• Monitor job completion and ensure timely closure of service requests.
• Coordinate emergency breakdown support across customer sites.

Work Order Management

• Create and issue service work orders through the ERP system.
• Track work order status until completion.
• Ensure technicians submit completed service reports on time.
• Verify service reports before ERP closure.

Documentation & Reporting

• Maintain records of:
• Service reports
• Breakdown reports
• PM checklists
• Inspection reports
• Commissioning reports
• Decommissioning reports
• Prepare daily, weekly, and monthly service performance reports.
• Generate KPI reports for management.

ERP & System Management

• Update all service activities in the ERP system.
• Maintain equipment master data.
• Record spare parts consumption.
• Update machine operating hours.
• Generate maintenance history reports.
• Track warranty claims and repairs.

Customer Support

• Act as the primary administrative contact for service-related inquiries.
• Update customers regarding technician arrival times and job status.
• Coordinate service visits according to customer priorities.
• Follow up on pending customer approvals.

Spare Parts Coordination

• Coordinate with the stores department for spare parts issuance.

Compliance & Quality

• Ensure service documentation complies with company procedures.
• Maintain calibration and inspection records.
• Ensure statutory certifications are updated where applicable.
• Support ISO and HSE documentation requirements.

Performance Monitoring

Maintain records and reports on:

• Breakdown frequency
• Generator uptime
• PM compliance
• Technician utilization
• Service response time
• First-time fix rate
• Spare parts consumption
• Customer complaints

Qualifications

• Diploma or bachelor’s degree in mechanical engineering, Electrical Engineering, Business Administration, or a related field.
• 3-5 years of experience in generator rental, heavy equipment rental, industrial maintenance, or a similar service environment.
• Experience in the KSA rental industry is preferred.

Technical Skills

• Knowledge of diesel generators and power rental operations
• Preventive maintenance planning
• Breakdown coordination
• ERP systems (SAP, Oracle, Microsoft Dynamics, Odoo, Tally ERP, etc.)
• Microsoft Excel (advanced)
• Microsoft Word
• Microsoft Outlook
• Report preparation and data analysis

Soft Skills

• Excellent organizational skills
• Strong communication skills
• Time management
• Problem-solving ability
• Multitasking capability
• Customer service orientation
• Team coordination
• Attention to detail

Knowledge Requirements

• Diesel generator maintenance processes
• Rental fleet operations
• PM scheduling
• Service documentation
• Spare parts management
• HSE requirements
• KSA customer service practices
• Basic understanding of electrical and mechanical systems

Preferred Experience

Experience coordinating service activities for:

• Diesel generators (20 kVA-1250+ kVA)
• Synchronization panels
• Load banks
• Fuel tanks
• Distribution panels
• Cables and accessories
• Temporary power projects
• Oil & gas, construction, infrastructure, and industrial clients

Working Relationships

Internal

• Operations Manager
• Service Manager
• Workshop Supervisor
• Field Service Engineers
• Stores
• Procurement
• Sales Team
• HSE Department

Key Deliverables

• Accurate service scheduling
• Timely preventive maintenance planning
• Efficient breakdown coordination
• Complete ERP updates
• Accurate maintenance records
• Monthly service KPI reports
• High equipment availability
• Improved customer satisfaction
• Reduced equipment downtime