وظيفة أخصائي خدمة عملاء لدى AMALDESIGN في الرياض

Company Description AMALDESIGN is an interior design and furniture company dedicated to delivering high-quality, high-value services that leave a distinct artistic imprint in clients’ homes. The organization focuses on combining aesthetic vision with functional design to create refined and personalized living spaces. AMALDESIGN is committed to understanding client needs and translating them into creative solutions that enhance comfort and style. Team members contribute to a culture of craftsmanship, attention to detail, and customer-centered service.

Role Description The Customer Service Specialist is a full-time, on-site role based in Riyadh, Saudi Arabia. This role focuses on responding to customer inquiries via phone, email, and in person, ensuring timely and accurate information about services, products, and orders. The specialist will manage customer requests, resolve issues, and follow up to confirm customer satisfaction, maintaining detailed records in the company’s systems. Daily tasks include coordinating with the design and operations teams, updating customers on project status, and providing a welcoming experience at the showroom or office. The role also involves collecting customer feedback and suggesting service improvements that support AMALDESIGN’s commitment to high-quality, value-driven design.

Qualifications

• Strong Customer Support and Customer Service skills, with the ability to handle inquiries and issues professionally.
• Experience enhancing Customer Satisfaction and Customer Experience through responsive and empathetic communication.
• Excellent Phone Etiquette and clear verbal communication skills for handling calls and follow-ups.
• Attention to detail, organizational skills, and the ability to manage multiple customer requests simultaneously.
• Proficiency in basic office software and customer service tools or CRM systems.
• Ability to work on-site in Riyadh and collaborate effectively with cross-functional teams.
• Prior experience in customer-facing roles; experience in interior design, furniture, or retail environments is an advantage.
• Fluency in English; Arabic language skills are highly beneficial.