شركة Systems Arabia تعلن عن وظيفة مهندس ميداني لتقنية المعلومات في الرياض

Position Overview

We are looking for a motivated IT Field Support Engineer to join our IT team. The ideal candidate enjoys solving technical issues and providing exceptional end-user support. In this role, you will be responsible for supporting desktops, laptops, printers, and enterprise applications, while troubleshooting hardware, software, and network-related issues to ensure timely resolution and a seamless user experience.

Responsibilities

• Provide first-line technical support for desktops, laptops, printers, and other end-user devices.
• Troubleshoot and resolve hardware, software, operating system, and basic network issues.
• Support enterprise applications and assist users with application-related incidents.
• Log, track, and manage incidents and service requests through the organization's ITSM tool.
• Escalate complex technical issues to appropriate support teams when required.
• Install, configure, and maintain IT hardware and software.
• Ensure timely resolution of support requests while meeting defined service levels.
• Maintain accurate documentation of incidents, resolutions, and support activities.
• Deliver professional, customer-focused technical support to end users.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
• 2-3 years of experience in IT support, desktop support, or field support.
• Strong knowledge of Windows operating systems, desktop and laptop troubleshooting.
• Experience supporting printers, enterprise applications, and basic networking concepts.
• Familiarity with ITSM/service desk tools for incident and request management.
• Excellent troubleshooting, problem-solving, and communication skills.
• Ability to prioritize tasks and work independently in a fast-paced environment.
• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
• Saudi Nationals are encouraged to apply