Role Purpose
To liaise between customers, company & drivers/operators, also maintain the operational data for the purpose of ensuring the smooth flow of related operations and to capture and document the progress between them.
Job Accountabilities & Activities
Operation, shipments & Logistic:
- Follow the operating procedures for efficient business operations
- Identify problems in operations process and resolve them in timely manner.
- Supervise orders and trips to ensure they meet needs.
- Plan and track the shipment through GPS according to customer requirements
- Schedule staff and truck accurately and capability of full monitoring and tracking.
- Prepares loads for shipment and manages the required to final destinations.
- Takes initiative independently and proactive steps to avoid quality control issues.
- Ensure the warehouse capacity is kept at optimal levels, for cost optimization
Drivers/ Operators:
- Monitor, control and manage drivers/ operator’s daily operations to meet customer expectations and Departments KPIs.
- Build and maintain strong relationship with the drivers/operators
- support drivers/operators on route for any breakdowns and other issues.
Documentation:
- Maintain accurate operations documents and management reports.
- Oversees vehicles and keep the legal documentation up to date, to avoid traffic violations and penalties.
Education & Certifications
diploma degree (preferred in Mechanical technology)
Required Years Of Experience
1 to 3 years