البحر الأحمر الدولية تعلن عن وظيفة مضيف تجربة سكنية (سفير الدار) في تبوك

Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.

Job Title: Residential Experience Host (Safeer Al Dar)

Department: Residences

Reporting to: Residences Manager

Property: Red Sea Global Hospitality

About Us

Welcome to the next generation of hospitality excellence. At Red Sea Global Hospitality, we are committed to delivering exceptional guest experiences and creating an extraordinary work environment for our team members. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration-values that guide us in our pursuit of operational brilliance, innovative guest service, and sustainable practices. Joining us means you will be part of a forward-thinking, pioneering organization, shaping the future of luxury hospitality, and contributing to the elevation of the Red Sea Global brand.

The Role

The Residential Experience Host is the primary point of contact for Homeowners and rental guests throughout their stay within the residential community. Acting as a hospitality ambassador, the Residential Host delivers personalized, anticipatory and seamless service experiences while coordinating all operational departments to ensure exceptional standards of service delivery.

The Residential Experience Host will support both Homeowners and rental guests with:

• arrivals and departures
• in-residence services
• lifestyle coordination
• concierge assistance
• issue resolution
• and personalized experiences.

This role combines elements of Guest Relations, Front Office, Concierge, Homeowner Liaison,

and Lifestyle Services.

The Residential Host plays a key role in creating memorable residential experiences while maintaining the highest luxury hospitality standards within a standalone residential environment.

Key Areas of Responsibilities:

Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As a Residential Host, you will need to:

Homeowner & Guest Experience

• Act as the main point of contact for Homeowners and rental guests during their stay.
• Create a welcoming “home away from home” environment for Homeowners and guests.
• Deliver highly personalized and anticipatory service experiences.
• Welcome, escort and farewell Homeowners and guests in accordance with Red Sea Global Hospitality standards.
• Build strong relationships with Homeowners and guests while maintaining professionalism and discretion.
• Conduct check-in and check-out services.
• Verify registration details, payment methods and required documentation.
• Ensure accurate posting of charges, service requests and billing information within operational systems.
• Support cash handling and payment processing procedures where applicable.
• Coordinate seamless arrival and departure experiences including transportation and luggage coordination.
• Anticipate needs through observation, communication and relationship building.
• Coordinate personalized amenities and special touches based on preferences and occasions.
• Ensure all interactions reflect luxury residential hospitality standards.
• Respond promptly and professionally to Homeowner and guest requests.
• Ensure all incidents and service recovery situations are handled immediately and escalated where appropriate.
• Coordinate service recovery actions and follow up to ensure complete resolution.
• Maintain calmness, professionalism and empathy during challenging situations.
• Maintain exceptional grooming, etiquette and professional presentation standards aligned with luxury hospitality expectations.

Concierge & Lifestyle

• Coordinate with Digital Concierge Services to facilitate Homeowners and guests with bookings such as restaurant reservations, transportation arrangements, activities and experiences, buggy requests, housekeeping services, laundry coordination, special occasions, and general concierge services.
• Coordinate personalized itineraries and lifestyle experiences.
• Promote and upsell available residential services, experiences and destination offerings.
• Facilitate requests efficiently through coordination with other departments such as digital Concierge Services, Housekeeping and Engineering.
• Maintain strong knowledge of residence layouts, features, services, smart home systems and latest destination offerings.

Administrative Responsibilities

• Maintain accurate records of requests, incidents and follow-up actions.
• Support reporting and operational tracking requirements.
• Ensure compliance with operational procedures, policies and community rules.
• Maintain confidentiality of all Homeowner and guest information.

Residential Operations Support

• Support the daily operation of the residential property and common areas.
• Assist with residential events, activations and VIP visits.
• Support experiential sales journeys and showcase residences in coordination with Red Sea Global Sales teams where required.
• Ensure all public and residential areas remain presentable and aligned with luxury standards.
• Support operational readiness of show villas, sales centers and residential amenities where applicable.
• Support additional residential projects and operational initiatives within the Cluster portfolio as directed by the Residences Manager or Cluster Director Hospitality Residential Operations.

Key Qualifications

Education and Experience

• Minimum 2 years’ experience in luxury residential, hospitality, or mixed-use front of hose operations.
• Strong interpersonal and communication skills.
• Passion for hospitality and customer service excellence.
• Must be fluent in verbal and written English.
• Must be fluent in Arabic.
• Ability to work flexible schedules including weekends and public holidays.

Preferred Qualifications

• Diploma or bachelor’s degree in hospitality, Tourism or related field preferred.
• Experience in ultra-luxury residences or mixed-use developments.
• Local destination knowledge.

Key Performance Metrics

• Homeowner satisfaction
• Rental guest satisfaction
• Service response time
• Guest engagement scores
• Service recovery effectiveness
• Quality audit scores
• Upselling and service promotion participation
• Compliance with operational standards

In Return,

What We Offer

• Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.
• Competitive compensation package.
• Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality.
• Health Insurance coverage whilst in service.
• A supportive and inclusive work environment that values diversity and collaboration.
• Employee Recognition Programmes.

Accessibility and Adjustments

We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.

Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.