منظمة التعاون الإسلامي تعلن عن وظيفة أخصائي دعم تقنية معلومات في مكة وجدة

Company Description The Organization of Islamic Cooperation (OIC) is the second largest inter-governmental organization after the United Nations, with 57 member states across four continents. It serves as a collective voice for the Muslim world, working to safeguard and protect its interests while promoting international peace and harmony. Established in 1969 following a historic summit in Rabat, Morocco, the OIC has a long-standing mandate rooted in cooperation and solidarity. The organization engages in diplomacy, development, and advocacy across political, economic, social, and cultural fields, offering professionals the opportunity to contribute to impactful international initiatives.

Role Description The Information Technology Support Specialist is a full-time, on-site role based in Jiddah. The specialist will provide daily technical support for staff, including diagnosing and resolving hardware, software, and network issues for desktop computers and related devices. Responsibilities include responding to help desk requests, documenting incidents and resolutions, and escalating complex issues when necessary. The role also involves maintaining IT assets, assisting with system upgrades and installations, and ensuring compliance with organizational IT policies and security standards. The specialist will collaborate with other IT team members to improve service quality and support the continuity of OIC operations.

Qualifications

• Strong skills in Technical Support and Help Desk Support to assist users and manage support requests effectively.
• Proficiency in Troubleshooting and Desktop Computers to diagnose and resolve hardware and software issues.
• Solid foundation in Information Technology, including operating systems, basic networking, and security best practices.
• Relevant academic qualification in IT, Computer Science, or a related field; professional certifications (e.g., CompTIA A+, Network+) are an asset.
• Experience in an IT support or help desk environment, preferably in an international or multicultural organization.
• Ability to communicate clearly with non-technical users, prioritize tasks, and work collaboratively within a team.
• Strong organizational skills, attention to detail, and commitment to maintaining confidentiality and data security.