Dautom تعلن عن وظيفة مسؤول إدارة المشاريع في الرياض

Role Details :

Experience Governance PM

Job Location - Riyadh, Saudi Arabia (KSA)

Education

• Bachelor's degree in Business, Marketing, Data/Analytics, Engineering, IT or related field (Master's preferred)
• Relevant certifications a plus: CCXP (Certified Customer Experience Professional), COPC, Lean Six Sigma, ISO 9001/auditing, project/governance frameworks (PMP, COBIT)

Experience

• 5+ years in CX, quality, governance, audit, or compliance
• Telecom or regulated-industry experience strongly preferred
• Demonstrated track record building or running a governance/audit/quality function
• Experience building & managing KPIs & indicators

Core technical skills

• CX governance and framework design (operating models, decision rights, escalation, policy authoring)
• Compliance and quality auditing (journey audits, mystery shopping, control testing, RCA and corrective-action tracking)
• CX metrics and data-integrity validation (CSAT, NPS, CES - definition, baseline governance, anomaly detection)
• CX governance (SLA oversight, governance-document review, incident/severity classification)

Analytical skills

• Data literacy - able to interpret survey and performance data, run comparison analysis, spot scoring/measurement defects
• Proficiency in Excel; familiarity with BI/analytics and survey platforms is a plus

Soft skills

• Cross-functional facilitation and stakeholder alignment
• Influence without direct authority
• Executive communication, briefing leadership, producing decks and formal documents
• Technical writing (SOPs, policies, audit reports, minutes)
• Attention to detail and a standards/quality mindset