وظيفة متدرب - تميز العملاء (تعاوني/تمهير) لدى بوبا العربية في جدة

Role Purpose:

We are seeking a detail-oriented to join our team. The ideal candidate will have a strong background in data analysis) with an excellent communication and presentation skills. This role will involve interpreting data to provide actionable insights that drive business decisions, improve services, and enhance customer satisfaction through continuous improvement.

1- Customer Excellence:

• Utilize Net Promoter Score (NPS) data to identify key drivers of customer satisfaction and areas for improvement. Develop strategies to address customer pain points and enhance overall experience.
• Continuously track and analyze customer satisfaction metrics to ensure high levels of service quality and address any emerging issues proactively.

2- Data-Driven Insights:

• Analyze NPS and customer feedback to provide actionable insights and inform decision-making.
• Create reports and visualizations to highlight key trends and improvement opportunities

3- Cross-Functional Collaboration and Effective communication:

• Work with various teams to share insights and drive collaborative efforts for service improvement.
• Advocate for best practices in customer service and process management
• Present findings and recommendations to stakeholders clearly and persuasively.
• Engage with stakeholders to discuss insights and align on action plans.

4- Continues improvement:

• Apply Kaizen principles to drive incremental improvements in processes and services. Encourage a culture of continuous improvement by engaging team members in identifying and implementing enhancements.
• Regularly review and refine processes based on NPS and customer feedback to increase efficiency, reduce waste, and enhance service delivery

• Experience with data visualization techniques (EXCEL, Power BI)
• Presentation skills
• Knowledge of customer experience improvement strategies.
• Excellent communication & interpersonal abilities

Bachelor’s degree in business, Data Science, Engineers or a related field.