أكاديمية طويق تعلن عن وظيفة أخصائي تجربة طالب في الرياض

Job Purpose

To enhance the student journey throughout the Academy by improving overall student satisfaction through continuous support, engagement, and follow-up from enrollment until graduation.

Key Responsibilities

• Student Support: Receive and address students inquiries, feedback, and concerns in a timely and effective manner.
• Student Follow-up: Maintain regular communication with students to monitor their academic engagement and provide the necessary support throughout their educational journey.
• Events and Activities: Coordinate and participate in organizing student activities and events that enrich campus life and promote student engagement.
• Continuous Improvement: Identify challenges related to the Academy’s facilities and services that may affect students and recommend improvement initiatives.
• Reporting: Prepare periodic reports on student satisfaction levels and recurring feedback or concerns.
• Administrative Coordination: Collaborate with various departments to ensure a supportive, efficient, and student-centered learning environment.

Qualifications

• Education: Bachelor’s degree in Business Administration, Education, or a related field.
• Experience: 3-5 years of experience in customer service, student support, student affairs, or similar administrative roles.

Skills

• Strong interpersonal and communication skills with the ability to build positive relationships.
• Excellent listening skills and the ability to understand and respond to students’ needs.
• Ability to handle complaints and feedback professionally, tactfully, and with flexibility.
• Proficiency in Microsoft Office applications and general computer skills.