وظيفة أخصائي تجربة العملاء لدى Watan First Human Resources في الرياض

Job Summary:

We are seeking a Customer Experience Specialist to enhance customer satisfaction by providing exceptional support, handling inquiries, and ensuring a positive customer journey across all touchpoints.

Key Responsibilities:

• Handle customer inquiries and provide timely support.
• Resolve customer complaints and follow up on requests.
• Maintain high levels of customer satisfaction.
• Document customer interactions accurately.
• Collaborate with internal teams to improve customer experience.

Requirements:

• Diploma degree or higher.
• Minimum of 1 year of experience in a Call Center or Customer Service role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Proficiency in computer applications and customer service systems.

Working Schedule:

• 5 working days per week.
• 2 rotating days off.
• Rotational shifts based on operational requirements.