رفاد تعلن عن وظيفة منسق مجتمع في الخبر

The Resident Experience & Hospitality Supervisor is responsible for delivering a hospitality-driven residential experience within the compound. The role leads community activation, lifestyle programming, resident services coordination, and day-to-day people-centered operations to ensure a vibrant, service-oriented living environment.

The position serves as the primary on-site representative for resident engagement, ensuring that all tenant touchpoints reflect professional hospitality standards similar to a 4-5 star hotel or resort environment. The role requires a strong background in hospitality, guest relations, or resort-style operations, bringing structured service discipline and customer experience excellence into the residential setting.

The Resident Experience & Hospitality Supervisor contributes to the planning and execution of the community activation calendar, manages facility bookings and amenity scheduling, coordinates lifestyle service providers (e.g., fitness instructors, activity facilitators), and oversees resident-facing services including events, resident complaints process, call center and workorder, and transport coordination. The role ensures organized execution, proactive communication, and a consistently high standard of resident experience.

Responsibilities:

1. Community Activation & Events Management

• Lead the planning and execution of lifestyle programs and community engagement initiatives.
• Contribute to the annual activity and activation calendar
• Source and coordinate instructors (e.g., swimming, Pilates, gym, dance, etc.)
• Manage vendor coordination and execution logistics
• Prepare structured announcements and tenant communication
• Ensure smooth execution of events within approved budgets
• Coordinate with Marketing on promotion and visibility
• Outcome Focus: Active, engaged, and vibrant residential community.

2. Resident Services & Tenant Experience

• Serve as the primary focal point for day-to-day tenant interaction and experience management.
• Support the compound manager in managing tenants, tenants services and compound operations.
• Resolve daily tenant concerns and service requests directly
• Coordinate minor operational matters with FM team
• Escalate major issues to Compound Manager
• Manage resident touchpoints and service responsiveness
• Maintain strong relationships with tenants
• Outcome Focus: High tenant satisfaction and responsive resident support.

3. Facility & Amenity Management

• Manage structured use of shared facilities and lifestyle spaces.
• Oversee booking of gym, swimming pool, clubhouse, and community spaces.
• Allocate dedicated time slots for structured activities.
• Manage registration processes for community programs.
• Ensure compliance with facility usage guidelines.
• Coordinate cleaning and readiness before/after events.
• Outcome Focus: Organized, fair, and well-managed amenity usage.

4. Resident Transport & Mobility Services

• Manage and coordinate resident transport services and community mobility initiatives.
• Oversee school bus coordination and schedule management.
• Manage third-party transport provider relationships.
• Coordinate shopping bus schedules and special trips.
• Communicate transport timetables clearly to residents.
• Ensure smooth daily execution and safety compliance.
• Outcome Focus: Reliable and well-managed resident transport services.

5. Community Governance & Standards

• Maintain structured community discipline and guideline enforcement.
• Enforce community rules and usage policies
• Monitor behavior and amenity compliance
• Promote respectful and orderly environment
• Support communication of updates and guidelines
• Maintain hospitality-driven service culture
• Outcome Focus: Harmonious, well-governed community environment.

Skills:

• Strong interpersonal and customer engagement skills.
• Hospitality-driven mindset.
• Professional appearance and communication.
• Proactive and solution-oriented.
• High service discipline.
• Event coordination and community activation management
• Resident services and complaint handling
• Bilingual communication (English & Arabic mandatory)
• Basic budgeting coordination
• Vendor and third-party coordination

Qualifications:

• Diploma in hospitality, business administration or equivalent .
• Hospitality training and certifications.
• 5-7 years of experience in 4-5 star hotel, resort, residential or hospitality-driven environment