JOB SUMMARY:
- Sell Luxury Vehicle vehicles and achieve Monthly Sales & Conversion Ratios Objectives by following HHA sales policies and procedures.
- Achieve Customer Satisfaction Objectives.
DUTIES & RESPONSIBILITIES:
- Ensure Leads generation by engage actively in prospecting activities to expand customer base.
Create hospitality environment in showroom by approaching showroom customers with greeting and warm reception from arrival to departure to increase customers comfort.
- Meet customers' needs through consulting their required vehicle requirements to increase customer satisfaction.
- Ensure customer knowledge by presenting & displaying all vehicle technical, external, interior, and safety features to increase purchase willingness.
- Ensure customers record updated by registering all customer details in Synergy System accurately and efficiently for every single customer for sales analytics and customer relations purposes.
- Meet Purchase Consultation customers' needs by providing requested requirements to ensure customer loyalty.
- Highlight all vehicles driving characteristics by engaging with customer in a test drive to increase purchase willingness.
- Maximize Brand awareness by explain to customer all Vehicle’s Unique Selling Points.
- Actively seek to Close the deal by gaining Customer Commitment and sign the deal to achieve sales objectives.
- Provide customer with professional purchase experience by Adhering to Luxury Vehicle Consultative Selling Process and Customer Journey guidelines to gain customer loyalty.
- Promote the Brand, the Heritage, and HHA services by talking to Customers with passion to achieve sales objectives.
- Involve with Trade-In Procedures (if applicable) in coordination with the Service Centre to achieve sales objectives...
- Follow the documentation process for the sold vehicles and updating customer data through Synergy System for sales analytics and customer relations purposes.
- Perform the delivery of all sold vehicles to the customers in a memorable and exceptional approach to increase customer loyalty.
- Conduct a follow up call with the customer after the vehicle is delivered as per Luxury Vehicle Standards and call intervals to increase customer loyalty.
QUALIFICATIONS & SKILLS:
- Saudi National is a must.
- At least a university degree.
- Preferably have at least two years' experience in automotive sales in Saudi market.
- Networking, Interpersonal Skills and convenience in dealing with customers.
- Excellent appearance and Positive Attitude.